Sr. Engineer (L3 monitor repair & panel repair)

Job Description

Title: Sr. Engineer (L3 monitor repair & panel repair)

Company Name: Smart Technologies (BD) Ltd.

Vacancy: 01

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ Bachelor of Science (BSc) in EEE

Experience Requirements:
∎ 1 to 2 year(s)

Job Responsibilities:
∎ Must have minimum 2 years L3 working experience for HP / Samsung / Dell / Acer/Aopen Monitor etc. in relevant field.
∎ L3 Repair Engineer
∎ Panel Repair
∎ Report preparation in MS office is required.
∎ Communicate clearly and precisely with customers in written and verbal form, and maintain accurate and timely records in case tracking into the system.
∎ To check & perform HP warranty/replacement procedure of retailer & corporate customers
∎ Exceptional problem-solving skills and ability to navigate challenging situations in a professional manner.
∎ Ensure the performance, quality and responsiveness of service items.
∎ Collaborate with HP Support team to ensure proper service of products.
∎ Identify the actual malfunction and make solution with discuss technical Support Team.
∎ Work with members of the team and other departments/teams to resolve product issues.
∎ Perform any other tasks assigned by the Team Leader.

Additional Requirements:
∎ You have should be experienced repair HP Monitor and Panel repair.
∎ Applicant should be experienced in HP Monitor service process.
∎ You have Microsoft, Cisco or other vendor certification you will get priority.
∎ Must have patience & competence to work under pressure.
∎ Willing to work extended hours and work on holidays.
∎ Understand, interpret, reproduce, and diagnose customer problems. Perform Root cause Analysis.
∎ Must be computer literate and able to produce different analytical report and statements independently.
∎ Fluent in English languages (written and speaking).

Salary: Negotiable

Compensation & Other Benefits:
∎ T/A, Mobile bill
∎ Lunch Facilities: Partially Subsidize
∎ Festival Bonus: 2

Application Deadline: 8 Mar 2021

Company Information:
∎ 22 Feb 2021
∎ Smart Technologies (BD) Ltd.
∎ Address : Jahir Smart Tower, 205/1-205/1/A, West Kafrul, Begum Rokeya Sharani, Mirpur, Dhaka
∎ Web : www.smart-bd.com
∎ Business : IT Product Sales & Distribution, National Distributor of Huawei Mobile, Enterprise Solutions, Security & Surveillance, Software, Stationery Goods, Properties, Lenovo Mobile and Motorola Mobile etc

Category: Engineer/Architect

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Source: bdjobs.com

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