Specialist - Customer Experience, 1000FiX Services Ltd.

Job Description

Title: Specialist - Customer Experience, 1000FiX Services Ltd.

Company Name: Smart Technologies (BD) Ltd.

Vacancy: 2

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ Bachelor degree in any discipline

Experience Requirements:
∎ 3 to 4 year(s)

Job Responsibilities:
∎ Quality assurance of contact center calls, emails, chat -all kind of voice & non-voice communication.
∎ Quality assurance of service centre in terms of behavior, infra, atmosphere, process adherence, ERP or relevant software input etc.
∎ Develop SOP to organize service process and policy.
∎ Monitor all service centre attendance and others activity through IP Camera and IP phone call records.
∎ Contributing to internal and external communications if any product’s TAT time exceeds more than 10days.
∎ Coaching and development of new and existing staff, transforming communications and the way they work.
∎ Monitor the training calendar. Also monitor the effectiveness of the training.
∎ Be heavily involved in the complaints management system and inform immediately to the top management if any type of discrepancy found from the members.
∎ Survey the service centres to check adherence of service policies and procedures.

Additional Requirements:
∎ Age 22 to 30 years
∎ Verbal and written communication skills.
∎ Professional personal presentation.
∎ Customer service orientation.
∎ Information management.
∎ Organization and planning.
∎ Attention to detail.
∎ Initiative.
∎ Reliability.
∎ Stress tolerance.

Salary: Negotiable

Compensation & Other Benefits:
∎ T/A, Mobile bill, Provident fund
∎ Lunch Facilities: Partially Subsidize
∎ Festival Bonus: 2

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 31 Mar 2022

Company Information:
∎ 12 Mar 2022
∎ Smart Technologies (BD) Ltd.
∎ Address : Jahir Smart Tower, 205/1-205/1/A, West Kafrul, Begum Rokeya Sharani, Mirpur, Dhaka
∎ Web : www.smartgroup.com.bd
∎ Business : IT Product Sales & Distribution, National Distributor of Huawei Mobile, Enterprise Solutions, Security & Surveillance, Software, Stationery Goods, Properties, Lenovo Mobile and Motorola Mobile etc

Category: Customer Support/Call Centre

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