Software Support Specialist
Job Description
Title: Software Support Specialist
Company Name: A Reputed ISO 9001:2015 Certified Group of Companies
Vacancy: Not specific
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Bachelor of Science (BSc) in CSE
Experience Requirements:
∎ At most 2 year(s)
Job Context:
∎ We are seeking a Software Support Specialist with moderate programming skills. The successful candidate will work closely with our design, product and backend teams. Strong communication skills and multi-tasker ability is required.
∎ Must be self-directed with the ability to check issues & escalate or resolve in a timely manner.
∎ Expert on products with strong attention to detail and ability to go beyond clients` initial requests to understand their underlying needs.
Job Responsibilities:
∎ Provide Tier 1 software support for our clients by troubleshooting and maintaining frontend and backend systems.
∎ Work with multiple teams to find, analyze, and resolve client issues.
∎ Communicate the root cause to clients in non-technical terms.
∎ Identify proactively clients experiencing repeated issues or requests that are not resolved to the client's satisfaction. Escalate issues, as needed.
∎ Provide recommendations to the Product team about how to improve customer experience.
Additional Requirements:
∎ 0 to 2 year(s) in the relevant field
∎ Excellent problem solving and analytical skills
∎ Outstanding oral and written communication skills
∎ Ability to convey technical information to a general audience
∎ Aptitude for learning new technologies quickly
∎ Extremely detail oriented and highly organized
∎ Ability to prioritize tasks and carry out responsibilities with minimal direction
Salary: Negotiable
Compensation & Other Benefits:
∎ As per company policy
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 15 Nov 2021
Company Information:
∎ 2 Nov 2021
∎ A Reputed ISO 9001:2015 Certified Group of Companies
Category: Engineer/Architect
:
Source: bdjobs.com
Deadline Expired on 15th Nov 2021
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