Social Media Moderator

Job Description

Title: Social Media Moderator

Company Name: Khana`s (Pvt) Ltd

Vacancy: 1

Age: 22 to 30 years

Job Location: Dhaka

Salary: Tk. 25000 - 35000 (Monthly)

Experience:

• 2 to 5 years
• The applicants should have experience in the following business area(s): Food (Packaged), Food (Packaged)/Beverage

• Bachelor/Honors
• Bachelor/Honors
• North South University,Independent University, Bangladesh,BRAC University,American International University Bangladesh students will get preference

• 2 to 5 years
• The applicants should have experience in the following business area(s): Food (Packaged), Food (Packaged)/Beverage

• Age 22 to 30 years
• Only Female

• Strong knowledge of Meta (Facebook, Instagram) advertising rules, policies, and regulations.
• Strong proficiency in maintaining and managing Google Worksheets (data tracking, reporting, analysis).
• Ability to monitor ad performance and optimize campaigns to improve clicks, reach, engagement, and conversions.
• Hands-on experience with tools such as Meta Business Suite, Google Analytics, Hootsuite, or similar platforms.
• Capability to develop and implement social media strategies aligned with overall marketing and business objectives.
• Willingness and ability to continuously learn new digital tools, algorithms, and advertising methods.
• Experience in managing paid advertising campaigns across platforms such as Facebook Ads, Instagram Ads, TikTok Ads, and Google Ads.
• Skill in creating engaging social media posts and product highlights to enhance brand visibility.
• Ability to support and coordinate digital advertising campaigns across Google, Facebook, and Instagram platforms.

Responsibilities:

• Monitor comments, messages, reviews, and posts across all assigned social media channels.

• Review and approve/reject user-generated content to ensure it meets community standards.

• Respond to inquiries, feedback, and complaints in a timely and professional manner.

• Escalate sensitive or complex issues to the appropriate internal teams (e.g., customer support, PR).

• Remove or report harmful, offensive, spam, or inappropriate content.

• Enforce community guidelines consistently and fairly.

• Track and report recurring issues, user sentiment, and community trends.

• Collaborate with content, marketing, and customer service teams to align tone, messaging, and engagement strategies.

• Stay updated on social media trends, platform updates, and moderation tools.

• Mobile bill,T/A
• Festival Bonus: 2
• Salary Review: Yearly