Service Monitoring Officer (Warranty)

Job Description

Title: Service Monitoring Officer (Warranty)

Company Name: Walton Hi-Tech Industries Ltd.

Vacancy: 01

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ Bachelor degree in any discipline
∎ B.Sc in EEE) / Telecommunication -Preferable

Job Responsibilities:
∎ Handset replacement (warranty) process monitoring, validation and check whether replacement is done according to the company policy from Service Center/Plaza/Distributor Network.
∎ Coordination with sales and service team to ensure smooth replacement/return process and complete the procedure on time.
∎ Replacement cost analysis, competitor's process analysis, report generation and communication with concern team.
∎ Regular Service point/Market visit and oversee the customer feedback on replacement issues.
∎ Regular handset returns (distributor adjustment) and replacement reporting to the Authority.

Additional Requirements:
∎ Age 24 to 30 years
∎ Analytical Skill, Communication skill (English & Bangla),
∎ Expertise on using MS Excel,
∎ Detail oriented

Salary: Negotiable

Application Deadline: 5 Oct 2020

Company Information:
∎ 26 Sep 2020
∎ Walton Hi-Tech Industries Ltd.
∎ Address : Dhaka Corporate Office: Plot-1088, Road # 80ft-2, Block-I, Bashundhara R/A, P.O- Khilkhet, P.S-Vatara, Dhaka-1229.
∎ Web : www.waltonbd.com

Category: Customer Support/Call Centre