Job Description
Title: Service Engineer (Port Machinery)
Company Name: Sany Heavy Industry Bangladesh Ltd
Vacancy: --
Age: at least 30 years
Location: Anywhere in Bangladesh
Minimum Salary: Negotiable
Experience:
∎ At least 5 years
Published: 19 Dec 2024
Education:
∎ Diploma in Marine Engineering, Diploma in Mechanical, Bachelor of Science (BSc) in Naval Architecture and Marine Engineering, Bachelor of Science (BSc) in Mechanical Engineering
Requirements:
Additional Requirements:
∎ Age at least 30 years
Responsibilities & Context:
∎ Provide comprehensive aftersales support, including troubleshooting, diagnostics, and maintenance of port machinery.
∎ Ensure prompt and effective resolution of technical issues to minimize equipment downtime.
∎ Conduct regular maintenance and inspections to ensure optimal performance of machinery.
∎ Manage and coordinate the supply of spare parts, ensuring availability and timely delivery.
∎ Provide technical training to customers and internal teams, enhancing their operational and maintenance capabilities.
∎ Develop training materials and conduct hands-on workshops tailored to customer needs.
∎ Act as the primary point of contact for customers, maintaining strong relationships through regular meetings and updates.
∎ Gather feedback to improve service quality and address customer concerns effectively.
∎ Provide technical presentations and product demonstrations to support sales and service campaigns.
∎ Plan and execute service campaigns, including preventive maintenance drives and promotional activities.
∎ Collaborate with the marketing team to promote new service offerings and parts packages.
∎ Identify opportunities to upsell service solutions and enhance customer value.
∎ Maintain detailed service records and prepare technical reports for internal and customer review.
∎ Provide regular updates and reports to management on service activities, customer feedback, and key performance metrics.
∎ Analyze service data to identify trends, areas for improvement, and potential risks, presenting actionable recommendations.
∎ Ensure adherence to company policies, safety regulations, and industry standards.
∎ Participate in the development and implementation of best practices to improve service efficiency and customer satisfaction.
∎ Technical Support and Aftersales Services*
∎ Provide comprehensive aftersales support, including troubleshooting, diagnostics, and maintenance of port machinery.
∎ Ensure prompt and effective resolution of technical issues to minimize equipment downtime.
∎ Conduct regular maintenance and inspections to ensure optimal performance of machinery.
∎ Parts and Training Management*
∎ Manage and coordinate the supply of spare parts, ensuring availability and timely delivery.
∎ Provide technical training to customers and internal teams, enhancing their operational and maintenance capabilities.
∎ Develop training materials and conduct hands-on workshops tailored to customer needs.
∎ Customer Engagement*
∎ Act as the primary point of contact for customers, maintaining strong relationships through regular meetings and updates.
∎ Gather feedback to improve service quality and address customer concerns effectively.
∎ Provide technical presentations and product demonstrations to support sales and service campaigns.
∎ Campaigns and Promotions*
∎ Plan and execute service campaigns, including preventive maintenance drives and promotional activities.
∎ Collaborate with the marketing team to promote new service offerings and parts packages.
∎ Identify opportunities to upsell service solutions and enhance customer value.
∎ Documentation, Reporting, and Analysis*
∎ Maintain detailed service records and prepare technical reports for internal and customer review.
∎ Provide regular updates and reports to management on service activities, customer feedback, and key performance metrics.
∎ Analyze service data to identify trends, areas for improvement, and potential risks, presenting actionable recommendations.
∎ Compliance and Continuous Improvement*
∎ Ensure adherence to company policies, safety regulations, and industry standards.
∎ Participate in the development and implementation of best practices to improve service efficiency and customer satisfaction.
Workplace:
∎ Work at office
Employment Status: Full Time
Gender:
∎ Only Male
Job Location: Anywhere in Bangladesh
Company Information:
∎ Sany Heavy Industry Bangladesh Ltd
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 18 Jan 2025
Category: Engineer/Architect
