Senior Support Engineer, VPN & Security at Link3 Technologies Limited

Educational Requirements

Attend customers' phone calls as well as inter department.
Maintaining MIS for Trouble Tickets.
Provide required Level-2 and Level-3 support over the phone and onsite
Provide technical support at the user end as per requirement.
Ensure customer satisfaction regarding support & service.
Design and troubleshoot networking technologies including MPLS, EGP, IGP for customers
Implementation of IP networks using OSPF, cBGP and MPLS.
Configuring and deployment Mikrotik, Cisco, Juniper Routers, Switches and firewalls in network.
Manage Customer Routers, as well as inside business point routers.
On site and remote installation, configuration and troubleshoot of Non MPLS, MPLS VPN (L2 and L3), GRE, IPsec, L2TP VPN tunneling protocol.

Age 28 to 35 years
Coordinate with other departments when necessary
Time flexibility towards shifts and roster duty as per floor requirements.
Have to have good communication skills.
Have to have good command in English.
A pleasant and friendly attitude is a must.
Strong computer network infrastructure knowledge and application transport and network infrastructure protocols.
Excellent communication skills to assist non-technical individuals with complex technical issues.
Preferred to have professional certification: MTCNA, MTCRE, CCNA, CCNP, JNCIA

Bdjobs.com Online Job Posting.