Senior Manager - Tele Marketing

Job Description

Title: Senior Manager - Tele Marketing

Company Name: Haramain Hajj Umrah Limited

Vacancy: 5

Age: 32 to 40 years

Job Location: Dhaka (Basundhara RA)

Salary: Tk. 30000 - 35000 (Monthly)

Experience:

• 5 to 9 years
• The applicants should have experience in the following business area(s): Airline, Immigration/Visa Processing, Tour Operator, Transport Service, Travel Agency

• Bachelor of Business Administration (BBA)

• 5 to 9 years
• The applicants should have experience in the following business area(s): Airline, Immigration/Visa Processing, Tour Operator, Transport Service, Travel Agency

• Age 32 to 40 years

We are looking for motivated,confident, eloquent professionals to connect with clients and energetic individuals to join our Telesales Team as Sales Agents . If you're passionate about communication and converting opportunities into success, this role is for you! 

Key Responsibilities:

• To present the services of the organization appropriately to the clients. Receiving & answering the phone calls of customers.

• Make inbound & outbound calls to prospective clients to sell products as directed.

• Provide clients with accurate and detailed product information.

• Be target-oriented and capable of meeting assigned responsibilities to achieve daily, weekly, and monthly sales targets.

• Handle inbound calls and provide product/service information Manage customer inquiries through social media platforms (Messenger, WhatsApp, etc.)

• Maintain accurate CRM/lead entry and follow-up in collaboration with the sales team.

• Maintain accurate records of calls, messages, and customer interactions

• Assist with order processing, customer follow-up, and after-sales support

• Collaborate with the sales and marketing team for campaign execution

• Meet both personal and team qualitative and quantitative goals.

• Ability to work From 08:30 AM till 04:30 PM and 01:00 PM till 09:00 PM and 09:00 PM 

• Identify customer needs and provide accurate product information.

• Achieve daily, weekly, and monthly sales targets.

• Keep records of customer interactions, follow-ups, and sales progress.

• Update CRM and maintain call logs accurately.

• Follow company scripts, guidelines, and compliance standards.

• Provide excellent customer service and give precise information to the customer ensuring customer satisfaction.

• Confidence to take challenges and fulfill daily and monthly KPI..

• Answering client and technician inquiries & Make Good Documentation.

• Strong persuasion and negotiation abilities.

• Ability to work in a fast-paced and target-driven environment.

• Customer-focused with a commitment to providing exceptional service.

• Hard-working, disciplined, and positive-minded.

• We promote a friendly and supportive team environment.

• Ability to work under pressure.

• You will receive one day off each week according to the schedule.

• Excellent communication and presentation skills, Strong customer-handling ability.

• Provident fund,Tour allowance,Mobile bill,Over time allowance,Performance bonus,Profit share,Gratuity
• Lunch Facilities: Partially Subsidize
• Salary Review: Half Yearly
• Festival Bonus: 2