Senior Executive (Team Leader) - Call Center

Job Description

Title: Senior Executive (Team Leader) - Call Center

Company Name: Bashundhara Group

Vacancy: 1

Age: at least 25 years

Location: Dhaka

Salary: Tk. 30000 - 37000 (Monthly)

Experience:
∎ At least 3 years
∎ The applicants should have experience in the following business area(s):Telecommunication, Advertising Agency, Public Relation Companies, Call Center, Satellite TV

Published: 21 May 2024

Education:
∎ Bachelor/Honors

Requirements:

Additional Requirements:
∎ Age at least 25 years

Responsibilities & Context:
∎ Supervise customer care team, resolving issues promptly.
∎ Coordinate with technician lead to forward customer issues.
∎ Coordinate with Headend Technology lead to resolve technical issue.
∎ Having extensive practical knowledge of Magnaquest Software and the ability to make changes when necessary.
∎ Monitor inbound/outbound calls, verify customer care daily reports.
∎ Propose innovative strategies/ideas for customer expansion and retention.
∎ Review call recordings and manage departmental operations.
∎ Job Context
∎ Bumbellbee Limited (BBL), a subsidiary of the esteemed Bashundhara Group, is seeking competent candidates for the position of "Senior Executive (Team Leader)’’ of Customer Care Department.
∎ The selected candidate will monitor the call center team. Ideal candidates should have a strong background in customer care within the ISP/Satellite Television cable networks industry, along with exceptional communication and leadership skills. A genuine passion for customer service and innovative ideas for customer retention are highly valued.
∎ If you meet these qualifications and are excited about contributing to our team, we encourage you to apply.
∎
∎ Job Responsibilities
∎ Supervise customer care team, resolving issues promptly.
∎ Coordinate with technician lead to forward customer issues.
∎ Coordinate with Headend Technology lead to resolve technical issue.
∎ Having extensive practical knowledge of Magnaquest Software and the ability to make changes when necessary.
∎ Monitor inbound/outbound calls, verify customer care daily reports.
∎ Propose innovative strategies/ideas for customer expansion and retention.
∎ Review call recordings and manage departmental operations.
∎ Educational Requirements
∎ Bachelor's degree in International Relation/Management/Communications or a related field.
∎ Experience Requirements
∎ At least 3 year(s)
∎ Additional Requirements
∎ • Age at least 25 years.
∎ • Work experience in customer care field in ISP/Satellite Television cable networks sector will be an added advantage.
∎ • Good command in both English and Bangla.
∎ • Strong interpersonal and communication skills.
∎ • Excellent negotiation and compliance skills.
∎ • Self-motivated and results-oriented, with a leading team mindset.
∎ Job Location
∎ Bashundhara R/A
∎ Compensation & Other Benefits
∎ As per company policy
∎

Workplace:
∎ Work at office

Employment Status: Full Time

Gender:
∎ Only Male

Job Location: Dhaka

Read Before Apply:

Submit your application, including your resume and a cover letter.

Company Information:
∎ Bashundhara Group
∎ Human Resources, Bashundhara Group, Bashundhara Industrial Headquarters-2, Plot-56/A, Block-C, Umme Kulsum Road, Bashundhara R/A, Dhaka-1229
∎ Real Estate, Manufacturing, Trading, Services, Media etc.

Address::
∎ Human Resources, Bashundhara Group, Bashundhara Industrial Headquarters-2, Plot-56/A, Block-C, Umme Kulsum Road, Bashundhara R/A, Dhaka-1229
∎ Real Estate, Manufacturing, Trading, Services, Media etc.

Application Deadline: 31 May 2024

Category: Customer Support/Call Centre