Senior Executive, Customer Service - Labaid Limited (Diagnostics)

Job Description

Title: Senior Executive, Customer Service - Labaid Limited (Diagnostics)

Company Name: Labaid Hospital

Vacancy: Not specific

Job Location: Anywhere in Bangladesh

Employment Status: Full-time

Educational Requirements:
∎ MBA/ Masers in any discipline

Experience Requirements:
∎ At least 3 year(s)

Job Responsibilities:
∎ Participate in recruiting fresh yet competitive customer service employees.
∎ Since senior customer service representatives would have prior experience in the field of customer care, we expect them to arrange standard training and development program for the freshers joining customer care and act as mentor to them.
∎ Respond to customer(s) queries and provide a thorough and speedy solution.
∎ Handle complicated and unresolved issues from junior personnel.
∎ Deliver appropriate and relevant information, and when not in the position to, refer customer(s) to appropriate department.
∎ Establish standards for best customer support practices.
∎ Ensure customer satisfaction in the best possible way.

Additional Requirements:
∎ Age at most 35 years
∎ relevant 3 years of experience at least as a customer service executive or equivalent.
∎ Must have the ability to train people up (medical secretary & counsellor).
∎ Candidates with Sales experience would be given preference.
∎ Excellent interpersonal and written and oral communication skills
∎ Knowledge of mediation and conflict resolution techniques is preferable
∎ Computer literacy is a must.

Salary: Negotiable

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 20 Nov 2021

Company Information:
∎ 11 Nov 2021
∎ Labaid Hospital

Category: Customer Support/Call Centre