Senior Customer Service Coordinator
Job Description
Title: Senior Customer Service Coordinator
Company Name: BillerudKorsnas
Vacancy: 1
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Bachelor degree in any discipline
∎ Skills Required: Analytical Skill, Communication, English, Multi Task, Problem Solving
Experience Requirements:
∎ At least 7 year(s)
∎ The applicants should have experience in the following area(s):
Customer Service, International Business, Merchandising, Order Management
Job Responsibilities:
∎ Provide training to new CSR on work flow, processes, system, KPI etc. Work as mentor to new CSR in their probation period .
∎ Proactively provide proposal and solutions to team members on complex issues
∎ Involve in price setup, system setup and Financial RMA
∎ Assist Supervisor to monitor open order report , KPI report , Supplier Scorecard report and other report needed from internal team
∎ Independently lead project assigned by supervisor
∎ Assist Finance to review weekly Financial Inventory Report and monthly Financial closing report
∎ Manage physical inventory with supplier and internal team
∎ Maintain work flow and SOP, propose improvement where possible.
∎ Serve as back up resource for work arrangement
∎ Other tasks or initiatives as required or assigned by supervisor.
∎ Handle regular order management work, details are as below:
∎ After business confirmation, attend Project Handoff Meetings to receive, digest and verify all information related to the coming orders, and make preparations.
∎ Receive Purchase Orders from customers through system, Email and/or Fax. Double check PO details, and enter data into DAX system to ensure all transactions are captured timely and correctly in system. Ensure data accuracy.
∎ Review and check payment terms on PO, follow up on payment terms carefully and correctly.
∎ Issue Purchase Order to the designated Production Partners in AX. For every first order, copy all internal function teams to report status and allow QA follow up.
∎ Get Delivery Time confirmation from suppliers. Communicate between Supplier and customer for urgent / special delivery requirements, and get consensus on Delivery Time from all sides.
∎ Track order status on system, follow up timely and proactively with open orders, work with suppliers, Customers and internal function teams to prevent delivery issue or quality issue. Knows when to flag and escalate.
∎ For claims/complaints that have occurred or cannot be prevented, share information as early as possible. Work with QA and Technical team to assess and identify root cause and resolution, communicate with customers and suppliers on claim issue, involve RAMs where necessary. Process penalties in system after penalties are confirmed and communicated, copy Sourcing, QA and Sales.
∎ Provide necessary support to customers and suppliers for transportation/logistics arrangement for both domestic and export orders.
∎ Track, collect and check delivery reports from suppliers regularly. Follow up on discrepancies and errors. Upon receipt of correct Delivery Report, update AX system to allow Finance to create invoice to customers.
∎ Work with Finance collaboratively on new customer set-up, documents audit, credit limit checking and pending payment & inventory issues. Support Finance team to verify ARAP data for payment collection on monthly basis. Get support from Sales team for challenging collection cases.
∎ Sort out and consolidate Delivery Reports according to business nature and pass to Finance department for reconciliation. For USD business, support factory transfer when necessary.
∎ Create and maintain Tracking Report when requested, enter order-related details into Tracking Report timely and correctly.
Compensation & Other Benefits:
∎ Medical allowance, Performance bonus, Insurance
∎ Festival Bonus: 2
Application Deadline: December 15, 2019
Company Information:
∎ BillerudKorsnas
∎ Address : Dhaka
Category: Commercial/Supply Chain
Deadline Expired on 15th Dec 2019
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