Senior Customer Care Executive

Job Description

Title: Senior Customer Care Executive

Company Name: Marriage Soluation BD.

Vacancy: Not specific

Job Location: Chattogram, Dhaka (Gulshan, Kakrail, Mohammadpur)

Employment Status: Full-time

Educational Requirements:
∎ Bachelor degree in any discipline.
∎ Skills Required: Marketing and Sales.

Experience Requirements:
∎ 1 to 3 year(s)
∎ Freshers are also encouraged to apply.

Job Responsibilities:
∎ Manage online customer queries
∎ Need to handle incoming/outcoming calls.
∎ Must be meet the target
∎ Need to provide excellent customer service and give precise information to the customer, ensuring customer satisfaction.
∎ Have marketing & Communication experience.
∎ Identify customer needs, clarify information and provide solutions
∎ Collect customer feedback by calling them.
∎ Prepare reports as per requirement.
∎ Other works assigned by the management.
∎ Attending office meetings for grooming.
∎ Client handling (suggestions, complaints & regular feedback)
∎ Client communication (regular updates, building relationships)
∎ Regular reporting and analysis.
∎ Customer feedback analysis and report analysis.

Additional Requirements:
∎ Age 22 to 32 years
∎ Both males and females are allowed to apply
∎ The applicants should have experience in the following area(s):
∎ Marketing, Sales, Sales Target, Telemarketing
∎ The applicants should have experience in the following business area(s):
∎ Direct Selling/Marketing Service Company.

Salary:
∎ Tk. 15000 - 30000 (Monthly)
∎ Salary is attracted to experience candidate. Incentive facilities as per company policy.

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 30 Jun 2022

Company Information:
∎ 7 Jun 2022
∎ Marriage Soluation BD.
∎ Address : New Colony Mashjid Complex (2nd Floor), Office No-20, Asad Gate (Beside Aarong), Mirpur Road, Mohammadpur, Dhaka-1207.

Category: Customer Support/Call Centre