Reservation Executive

Job Description

Title: Reservation Executive

Company Name: Procesta Tour & Travels

Vacancy: 03

Job Location: Dhaka (Shahjalal Airport, Uttara East)

Employment Status: Full-time

Educational Requirements:
∎ Bachelor degree in any discipline
∎ Skills Required: Computer skill

Experience Requirements:
∎ 2 to 3 year(s)

Job Context:
∎ TRIPCARTBD.COM name of our company . It`s a online platform worldwide for air ticketing . Our business type B2B or B2C. Reservation executives will be hired to expand TRIPCART`s range of services. Preference will be given to skilled and experienced people. So you need to provide online reservation support and have the mentality of being around Ashkona .
∎
∎ The reservation executive role is one of the most important positions at Leisurekart as you will be directly interacting with prospects and customers over the phone, email, and chat. You will be the face of the company and will be responsible for helping, guiding and advising customers in every way possible to maximise the likelihood of a booking.

Job Responsibilities:
∎ Answer inbound calls from customers.
∎ Reply to enquiries received via email.
∎ Make outbound calls to customers who send enquiries 4. via the website mobile app social media channels.
∎ Listen effectively to the customer and capture relevant information.
∎ Ask relevant questions to understand the customer s requirement.
∎ Answer customer queries.
∎ Suggest suitable experiences based on the understanding of the customer s requirement.
∎ Advice customers and help them choose the most suitable experience for their requirement.
∎ Provide useful information related to the customer s requirement.
∎ Take notes during the call and feed data into the database.
∎ Follow-up with potential customers.
∎ Guide and help customers to make bookings and payments on the website.
∎ Record accurate information for each booking made by the customer.
∎ Communicate with Sellers to check availability.
∎ Communicate efficiently and politely on every callemailchat.

Additional Requirements:
∎ Age 21 to 28 years
∎ Both males and females are allowed to apply

Salary:
∎ Negotiable
∎ Salary is subject to negotiation.

Compensation & Other Benefits:
∎ Mobile bill, Performance bonus
∎ Lunch Facilities: Full Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 22 Oct 2021

Company Information:
∎ 27 Sep 2021
∎ Procesta Tour & Travels
∎ Address : 663 (2nd Floor), Suit - 8, S.S Tower, Ashkona, 1230 Dhaka, Bangladesh

Category: Customer Support/Call Centre

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