কাস্টমার সার্ভিস অফিসার

Job Description

Title: কাস্টমার সার্ভিস অফিসার

Company Name: Raian Arian International

Vacancy: --

Location: Anywhere in Bangladesh

Salary: Tk. 16000 - 20000 (Monthly)

Experience:
∎ 1 to 5 years

Published: 15 May 2025

Education:
∎ Secondary, Higher Secondary, Bachelor/Honors

Requirements:

Additional Requirements:
∎ MS WORD, MS EXCEL, POWER POINT, PHOTO SHOP, WEB PAGE এর কাজে ৩-৫ বছরের অভিজ্ঞতা থাকতে হবে।
∎ প্রার্থীকে ফেসবুক, ইমো, হোয়াটসআপ, টেলি মার্কেটিংসহ দ্রুত ফাইল তৈরি, রিপোর্ট, ই-মেইল জানা ও অভিজ্ঞতা সম্পন্ন মহিলা প্রার্থীকে অগ্রাধিকার দেওয়া হবে।
∎ Communication Skills: Strong written and spoken English proficiency is crucial.
∎ The ability to communicate clearly, concisely, and professionally with international clients is required.
∎ Fluency in English: Must be fluent in English, as all customer interactions will be in English.
∎ Customer-Centric Attitude: Ability to empathize with clients and provide solutions calmly and professionally.
∎ Technical Proficiency: Efficiently using multiple platforms such as Facebook, WeChat, WhatsApp, Email, and live chat systems.
∎ Multitasking Ability: Capable of managing multiple customer inquiries across different platforms at the same time.
∎ Problem Solving: Strong troubleshooting skills and the ability to resolve customer issues effectively.
∎ Time Management: Ability to work under pressure and manage time efficiently during peak hours.
∎ Strong command of Microsoft Word, Excel, and PowerPoint
∎ Communication Skills: Excellent verbal and written communication in English (additional languages are a plus)
∎ Customer Service Orientation: Polite, empathetic, and patient when dealing with client concernsProblem-Solving Ability:
∎ Capable of identifying issues and providing effective solutions promptly
∎ Multi-Platform Handling: Ability to manage inquiries across various channels such as phone, email, live chat, WhatsApp, and social media
∎ Data Entry & Record Management: Attention to detail in maintaining accurate customer records and documentation
∎ Team Collaboration: Willingness to work with team members to ensure seamless customer service
∎ Time Management: Capable of handling multiple tasks efficiently in a fast-paced environmentTechnical Adaptability

Responsibilities & Context:
∎

Skills & Expertise:

Workplace:
∎ Work at office

Employment Status: Full Time

Job Location: Anywhere in Bangladesh

Read Before Apply:

প্রার্থীকে ০৫-০৬-২০২৫ ইং তারিখের মধ্যে নিন্মোক্ত ইমেইলে সিভি পাঠাতে হবে।

Company Information:
∎ Raian Arian International
∎ Formangani Tower(5th Floor) H-102/2 Biruttam Ziaur Rahman Road, Kakoli, Banani, Dhaka-1213.
∎ www.raianarian.com

Address::
∎ Formangani Tower(5th Floor) H-102/2 Biruttam Ziaur Rahman Road, Kakoli, Banani, Dhaka-1213.
∎ www.raianarian.com

Application Deadline: 5 Jun 2025

Category: Customer Support/Call Centre