Product Support Specialist (Bangladesh)

Job Description

Title: Product Support Specialist (Bangladesh)

Company Name: AUGMEDIX

Vacancy: n/a

Age: Na

Job Location: Anywhere in Bangladesh

Salary: --

Experience:

• At most 2 years

Published: 2026-06-16

Application Deadline: 2026-06-24

Education: Bachelor’s or Master’s degree in any discipline from a recognized institution.

Requirements:

• At most 2 years

Skills Required:

Additional Requirements:

Responsibilities & Context: About the Role As a Product Support Specialist, you will serve as the frontline expert across multiple Commure products and technologies within our ambient platform. This role bridges problem-solving, product knowledge, and customer empathy, ensuring our clinician users experience seamless, uninterrupted performance across all products and workflows. You’ll collaborate closely with Engineering, Product, and Operations teams to triage complex issues, identify root causes, and drive continuous product improvement based on real-world user feedback. If you are passionate about serving customers, have a strong sense of collaboration, and learn troubleshooting steps quickly, this may be the perfect role for you! What You`ll Do Serve as the primary point of contact for Commure users across multiple product lines, providing timely, empathetic, and effective support. Diagnose, troubleshoot, and resolve issues spanning software applications, mobile, network connectivity, and EHR integrations. Leverage logs, monitoring tools, and diagnostic procedures to conduct root-cause analyses and implement fixes or coordinate escalations. Maintain cross-functional communication with Operations, Engineering, Product, and Global IT to ensure issue visibility, escalation, and follow-through. Document incidents, insights, and solutions in Zendesk, Click Up, Retool, and internal dashboards to enable data-driven decision-making. Provide feedback to the Product and Engineering teams on recurring issues, usability gaps, or opportunities for product improvement. Support new product launches, feature rollouts, and beta initiatives by providing user insights and post-deployment feedback. Uphold service quality through SLA adherence, accurate reporting, and continuous improvement of support workflows. Participate in knowledge base development, ensuring up-to-date troubleshooting guides, FAQs, and documentation for internal and external audiences. What You Have 0–2 years of experience in technical, customer, or product support (preferably in SaaS or technology environments). Proven ability to learn complex concepts quickly and apply structured troubleshooting. Excellent verbal and written communication in English; able to articulate complex concepts clearly and empathetically. Strong analytical and multi-tasking skills, with attention to process compliance and detail. High sense of ownership, accountability, and customer focus. Comfortable working hybrid/night shifts to align with US time zones.

Job Other Benifits:

Employment Status: Full Time

Job Work Place:

Company Information:

Gender: Both Male and Female can apply

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

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