Patient Care Service Officer
Job Description
Title: Patient Care Service Officer
Company Name: Dhaka Eye Care Hospital
Vacancy: Not specific
Job Location: Dhaka (Uttara West)
Employment Status: Full-time
Educational Requirements:
∎ Bachelor of Commerce (Pass) in Business Administration
∎ Diploma in Hospital Marketing
∎ Rajshahi University,University of Dhaka,University of Chittagong students will get preference
∎ Preferred Professional Certification: Diploma in Hospital Administration
∎ Skills Required: Business Analysis, Business Development, Marketing
Experience Requirements:
∎ 5 to 8 year(s)
∎ The applicants should have experience in the following area(s):
Business Development, Management, Marketing, Salesman
∎ The applicants should have experience in the following business area(s):
Call Center, Clinic, Hospital
Job Context:
∎ Dhaka Eye Care Hospital (DECH) is a premium eye hospital in Bangladesh. The hospital provides Comprehensive Eye Check Up with super specialty services on Cataract and Phaco Surgery, Glaucoma, Vitreo-Retina, Cornea & External Disease, LASIK & Refractive Surgery, Pediatric Ophthalmology, Orbit and Oculoplasty, Neuro-ophthalmology, Contact Lens, Ocular Trauma, Dry Eye etc. from 1999 to the people of Bangladesh.
∎ DECH is going to expand its services with quality. As such, DECH will recruit at least five Patient Care Service Officers to increase the level of satisfaction of DECH patients.
Job Responsibilities:
∎ To execute duties in Front Desk, Call Center, Patient Counseling, Patient Data Entry, and other relevant works in different department of Hospital effectively and ultimately achieve 100% Patient Target as well OT target
∎ Must be able to do job under pressure and capable to achieve monthly OPD, IPD sales target
∎ To be fully oriented with the hospital philosophy, goal, rules and regulations.
∎ To inspire, counsel, convince and provide information to patients regarding all kinds of facilities like the package, procedure, charges, and consultants provided by the organization.
∎ To handle the complaints of the customers and troubleshoot any untoward incidents occurring in the hospital.
∎ To attend to any VIP/ VVIP/CIP patients or their visitors, to ensure that they are well looked after.
∎ Solve any problem of the patient by the help of the concerned department.
∎ Speaking publicly at interviews, press conferences, and presentations.
∎ Providing clients with information about new promotional opportunities and current PR campaigns progress.
∎ To perform any other duty assigned by the management from time to time.
∎ Call attending
∎ Receiving customer complaint and to handle objection very smoothly for an effective resolution.
∎ To provide product information to the customer
∎ Listening and understanding of customers complaint and have to provide suitable solutions to customers
∎ To follow up after sales service related email and replying the email from customers
∎ Reporting day to day activities to the concerned authority
∎ To handle the customer with effective communication skills.
Additional Requirements:
∎ Age 22 to 28 years
∎ Both males and females are allowed to apply
∎ Both males and females are allowed to apply.
∎ Must have 5-8 year's experience in Diagnostic or Hospital related specific job.
∎ Must have good communication skill.
∎ The flexibility of taking any kind of responsibility
∎ The applicants should have experience in the following area(s):
∎ Call Center, call center training, Counseling, Customer satisfaction survey, Customer Service
∎ The applicants should have experience in the following business area(s):
∎ Eye Hospital, World class Hospital / Eye Hospital product, Hotel
Salary:
∎ Negotiable
∎ As on Company`s Policy
Compensation & Other Benefits:
∎ Mobile bill, Medical allowance, Over time allowance
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ As on Company's Policy
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 23 Feb 2023
Company Information:
∎ 24 Jan 2023
∎ Dhaka Eye Care Hospital
∎ Address : House-32, Rabindra Sarani, Sector-7; Uttara, Dhaka
∎ Web : www.dhakaeyecarehospital.org
Category: Customer Support/Call Centre
: Read Before ApplyPlease apply with your CV and recent formal photograph to Chief Executive Officer, Dhaka Eye Care Hospital, 32, Rabindra Sarani, Sector-7, Uttara, Dhaka or to [email protected]: The interview process may be started before the last date of application.*Photograph must be enclosed with the resume.
Source: bdjobs.com
Deadline Expired on 23rd Feb 2023
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