Job Description
Title: Paid Internship - Customer Success Intern
Company Name: Next Bell Ltd.
Vacancy: 5
Location: Dhaka (Mirpur 14)
Salary: Negotiable
Published: 22 Jun 2025
Education:
∎ Bachelor/Honors in any discipline
Requirements:
Additional Requirements:
∎ Qualifications:
∎ Strong English language proficiency (verbal & written).
∎ Excellent communication and interpersonal skills.
∎ Problem-solving mindset with a customer-first approach.
∎ Graduate from any reputed university.
∎ A basic understanding of CRM tools is a plus.
Responsibilities & Context:
∎ Customer Support & Engagement: Assist in responding to customer inquiries via email, chat, and phone, ensuring timely and effective resolutions.
∎ Client Relationship Management: Build and maintain strong relationships with clients by addressing their concerns and providing necessary support.
∎ Feedback Collection & Analysis: Gather customer feedback, analyze patterns, and provide insights to improve services.
∎ Onboarding Assistance: Help new clients navigate our services, ensuring a smooth and hassle-free onboarding experience.
∎ Process Improvement: Work with internal teams to enhance customer experience through improved processes and service strategies.
∎ Order management: Manage new orders and maintain recent clients' orders experience.
∎ Documentation & Reporting: Maintain records of customer interactions and create reports on client satisfaction and concerns.
∎ Description:
∎ Next Bell Ltd. is seeking a proactive and customer-focused Customer Success Intern to join our team. This is a fantastic opportunity for fresh graduates looking to gain hands-on experience in customer relationship management, communication, and problem-solving. The selected interns will work closely with our Customer Success team to ensure client satisfaction and engagement.
∎ Responsibilities:
∎ Customer Support & Engagement: Assist in responding to customer inquiries via email, chat, and phone, ensuring timely and effective resolutions.
∎ Client Relationship Management: Build and maintain strong relationships with clients by addressing their concerns and providing necessary support.
∎ Feedback Collection & Analysis: Gather customer feedback, analyze patterns, and provide insights to improve services.
∎ Onboarding Assistance: Help new clients navigate our services, ensuring a smooth and hassle-free onboarding experience.
∎ Process Improvement: Work with internal teams to enhance customer experience through improved processes and service strategies.
∎ Order management: Manage new orders and maintain recent clients' orders experience.
∎ Documentation & Reporting: Maintain records of customer interactions and create reports on client satisfaction and concerns.
Skills & Expertise:
Compensation & Other Benefits:
∎ Job Benefits: Competitive stipend & performance incentives. Weekly 1 day off (Sun), Roster work time. Potential for full-time employment in the Customer Success team. Free breakfast & lunch.
Workplace:
∎ Work at office
Employment Status: Internship
Job Location: Dhaka (Mirpur 14)
Company Information:
∎ Next Bell Ltd.
∎ Jahangir Tower, Building M5, Kafrul, Mirpur - 14, Dhaka
∎ https://www.nextbell.com/
∎ Next Bell Ltd. is a fast-moving digital solutions provider worldwide that cares about client support, results, and growing together. We are a "one-stop digital solution provider," and we are continuously improving our working skills with experienced hands & the latest trends to provide high-quality services.
Address::
∎ Jahangir Tower, Building M5, Kafrul, Mirpur - 14, Dhaka
∎ https://www.nextbell.com/
∎ Next Bell Ltd. is a fast-moving digital solutions provider worldwide that cares about client support, results, and growing together. We are a "one-stop digital solution provider," and we are continuously improving our working skills with experienced hands & the latest trends to provide high-quality services.
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 5 Jul 2025
Category: Customer Support/Call Centre
