Paid Internship (Call Center and Customer Care)

Job Description

Title: Paid Internship (Call Center and Customer Care)

Company Name: American Wellness Center (Dhaka Office)

Vacancy: 3

Location: Dhaka (Sukrabad)

Salary: Tk. 5000 (Monthly)

Published: 3 Jun 2025

Responsibilities & Context:
∎ Answer incoming calls from patients and provide assistance with scheduling appointments, inquiries, and general information.
∎ Respond to patient inquiries via email, chat, or social media platforms in a professional and timely manner.
∎ Assist with outbound calls to patients for appointment reminders, follow-up care, and patient satisfaction surveys.
∎ Collaborate with clinic staff to address patient concerns, resolve issues, and escalate complex inquiries as needed.
∎ Maintain accurate and detailed records of patient interactions and follow-up actions in the clinic's database.
∎ Participate in training sessions to develop communication, problem-solving, and customer service skills.
∎ Support other administrative tasks and projects as assigned by the supervisor.
∎ We are offering an exciting 3 month internship opportunity for individuals interested in gaining hands-on experience in call center operations and customer care within a healthcare setting. The Call Center and Customer Care Intern will have the opportunity to work closely with our team to provide support to patients and ensure a seamless experience throughout their interaction with the clinic.

Workplace:
∎ Work at office

Employment Status: Internship

Job Location: Dhaka (Sukrabad)

Company Information:
∎ American Wellness Center (Dhaka Office)
∎ 102, 3rd Floor, Sukrabad Bus stand , Dhanmondi

Address::
∎ 102, 3rd Floor, Sukrabad Bus stand , Dhanmondi

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Application Deadline: 18 Jun 2025

Category: Customer Support/Call Centre