Operations Manager

Job Description

Title: Operations Manager

Company Name: Road2study

Vacancy: 1

Location: Dhaka (PanthaPath)

Salary: Negotiable

Experience:
∎ At least 2 years
∎ The applicants should have experience in the following business area(s):Immigration and Education Consultancy Service

Published: 7 Feb 2025

Education:
∎ Bachelor/Honors

Requirements:

Responsibilities & Context:
∎ Oversee the day-to-day operations of Road2Study, ensuring efficiency and service excellence.
∎ Develop and implement operational strategies to streamline processes and improve performance.
∎ Monitor key performance indicators (KPIs) and take proactive measures to enhance productivity.
∎ Identify opportunities for business growth and work towards increasing student enrollments and grab new but related business opportunities.
∎ Lead customer engagement initiatives to enhance service offerings and client satisfaction.
∎ Develop and maintain relationships with students, parents, institutional partners, and any type of clients.
∎ Collaborate with the marketing team to execute promotional campaigns and branding strategies.
∎ Organize and oversee events like admission days, seminars, and school outreach programs.
∎ Develop partnerships with educational institutions, agencies, and stakeholders.
∎ Leverage digital and offline marketing channels to increase brand awareness and student enrollments.
∎ Ensure high levels of customer satisfaction by addressing inquiries, concerns, and feedback.
∎ Implement strategies to improve student support services and overall client experience.
∎ Act as the primary point of contact for escalations and operational improvements.
∎ Supervise and support team members to ensure productivity and efficiency.
∎ Foster a collaborative and motivated work environment.
∎ Manage budgets, track expenses, and ensure cost-effective operations.Maintain accurate reports on financials, operational performance, and student enrollments.
∎ Provide insights and recommendations to senior management for business improvement.
∎ Bachelor’s or Master’s degree in Business Administration, Operations Management, or a related field.
∎ 2+ years of experience in operations, business management, or a similar role (preferably in the education sector).
∎ Strong leadership, problem-solving, and organizational skills.
∎ Ability to multitask and work in a fast-paced environment.
∎ Excellent communication and interpersonal skills.
∎ Proficiency in Microsoft Office and CRM software is a plus.
∎ Role Overview:
∎ The Operations Manager/Assistant Manager - Operations will be responsible for overseeing all aspects of business operations at Road2Study, ensuring smooth workflow, managing marketing initiatives, and driving overall growth. This role requires strong leadership, problem-solving abilities, and a customer-centric approach to ensure high-quality service and business success.
∎ Key Responsibilities:
∎ 1. Business Operations Management
∎ Oversee the day-to-day operations of Road2Study, ensuring efficiency and service excellence.
∎ Develop and implement operational strategies to streamline processes and improve performance.
∎ Monitor key performance indicators (KPIs) and take proactive measures to enhance productivity.
∎ 2.  Sales & Business Development
∎ Identify opportunities for business growth and work towards increasing student enrollments and grab new but related business opportunities.
∎ Lead customer engagement initiatives to enhance service offerings and client satisfaction.
∎ Develop and maintain relationships with students, parents, institutional partners, and any type of clients.
∎ 3. Marketing & Outreach
∎ Collaborate with the marketing team to execute promotional campaigns and branding strategies.
∎ Organize and oversee events like admission days, seminars, and school outreach programs.
∎ Develop partnerships with educational institutions, agencies, and stakeholders.
∎ Leverage digital and offline marketing channels to increase brand awareness and student enrollments.
∎ 4. Customer Service & Relationship Management
∎ Ensure high levels of customer satisfaction by addressing inquiries, concerns, and feedback.
∎ Implement strategies to improve student support services and overall client experience.
∎ Act as the primary point of contact for escalations and operational improvements.
∎ 5. Team Leadership & Performance Management
∎ Supervise and support team members to ensure productivity and efficiency.
∎ Foster a collaborative and motivated work environment.
∎ 6. Financial & Administrative Oversight
∎ Manage budgets, track expenses, and ensure cost-effective operations.Maintain accurate reports on financials, operational performance, and student enrollments.
∎ Provide insights and recommendations to senior management for business improvement.
∎ Requirements & Qualifications:
∎ Bachelor’s or Master’s degree in Business Administration, Operations Management, or a related field.
∎ 2+ years of experience in operations, business management, or a similar role (preferably in the education sector).
∎ Strong leadership, problem-solving, and organizational skills.
∎ Ability to multitask and work in a fast-paced environment.
∎ Excellent communication and interpersonal skills.
∎ Proficiency in Microsoft Office and CRM software is a plus.

Skills & Expertise:

Compensation & Other Benefits:
∎ Lunch Facilities: Full Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Incentive/Performance bonus based on number of student enrollment

Workplace:
∎ Work at office

Employment Status: Full Time

Job Location: Dhaka (PanthaPath)

Company Information:
∎ Road2study
∎ Artisan Center (Level-6) 57/9, West Panthapath,Dhaka-1215
∎ www.road2study.com

Address::
∎ Artisan Center (Level-6) 57/9, West Panthapath,Dhaka-1215
∎ www.road2study.com

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Application Deadline: 7 Feb 2025

Category: General Management/Admin