Operation Manager - International Call Centre (Day/Night)

Job Description

Title: Operation Manager - International Call Centre (Day/Night)

Company Name: Blue Pineapple Technology Ltd

Vacancy: 02

Age: 30 to 40 years

Location: Dhaka (Gulshan)

Salary: Negotiable

Experience:
∎ 3 to 5 years
∎ The applicants should have experience in the following business area(s):Call Center

Published: 4 Jun 2024

Education:
∎ Masters, Bachelor/Honors

Requirements:

Additional Requirements:
∎ Age 30 to 40 years

Responsibilities & Context:
∎ Develop objectives for handling International call center’s day-to-day activities.
∎ Conduct effective resource planning to maximize the productivity of resources.
∎ Collect and analyze call-center statistics (sales rates, costs, customer service metrics etc.)
∎ Hire, coach and provide training to agents to maintain high customer service standards.
∎ Monitor and improve ordering, telephone handling and other procedures.
∎ Evaluate performance with key metrics (accuracy, call-waiting time etc.)
∎ Prepare reports for different departments or upper management.
∎ Proven experience as International call center manager or similar position.
∎ Proficient in MS Office and call center equipment/software programs.
∎ Outstanding communication and interpersonal skills.
∎ English fluency is a MUST.
∎ Excellent organizational and leadership skills with a problem-solving ability.
∎ Solid understanding of reporting and budgeting procedures.
∎ Job Responsibilities:
∎ Develop objectives for handling International call center’s day-to-day activities.
∎ Conduct effective resource planning to maximize the productivity of resources.
∎ Collect and analyze call-center statistics (sales rates, costs, customer service metrics etc.)
∎ Hire, coach and provide training to agents to maintain high customer service standards.
∎ Monitor and improve ordering, telephone handling and other procedures.
∎ Evaluate performance with key metrics (accuracy, call-waiting time etc.)
∎ Prepare reports for different departments or upper management.
∎ Additional Requirements:
∎ Proven experience as International call center manager or similar position.
∎ Proficient in MS Office and call center equipment/software programs.
∎ Outstanding communication and interpersonal skills.
∎ English fluency is a MUST.
∎ Excellent organizational and leadership skills with a problem-solving ability.
∎ Solid understanding of reporting and budgeting procedures.

Skills & Expertise:

Workplace:
∎ Work at office

Employment Status: Full Time

Job Location: Dhaka (Gulshan)

Apply Procedure:

Email your CV:
∎ Send your CV to the given email [email protected] or Email your CV from My Bdjobs account

Company Information:
∎ Blue Pineapple Technology Ltd
∎ GA-25/4, YB Hasan Uddin Tower (6th floor), Pragati Sarani Road, Shahjadpur, Gulshan-02, Dhaka-1212
∎ We are a Leading Multinational IT Company.

Address::
∎ GA-25/4, YB Hasan Uddin Tower (6th floor), Pragati Sarani Road, Shahjadpur, Gulshan-02, Dhaka-1212
∎ We are a Leading Multinational IT Company.

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Application Deadline: 4 Jul 2024

Category: Customer Support/Call Centre