Online Customer Support Executive

Job Description

Title: Online Customer Support Executive

Company Name: Sajer Kheya

Vacancy: 08

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ Bachelor degree in any discipline
∎ Training/Trade Course: Basic Computer,Microsoft Office

Experience Requirements:
∎ At least 1 year(s)
∎ The applicants should have experience in the following area(s): Customer Care, Customer Service
∎ The applicants should have experience in the following business area(s): E-commerce
∎ Freshers are also encouraged to apply.

Job Responsibilities:
∎ Receive & make call to the customers.
∎ Handle customer queries/complains instantly.
∎ Collect customer's feedback.
∎ Provide Quality Service to the customer over online communication (eg: Email, Web chat, outbound call & Social Media) to ensure smooth operation and positive customer experiences.
∎ Must able to work by shifting & willingly work in Govt holidays.
∎ Ensure customer satisfaction with effective and gentle communication skill.
∎ Handle critical customers with positive communication skill.
∎ Positive attitude and self motivated.
∎ Make Report to Supervisor.

Additional Requirements:
∎ Age 21 to 30 years
∎ Only males are allowed to apply
∎ Effective communication skill both in English and Bengali.
∎ Clear voice and good communication skills.
∎ Computer Literacy is must (MS Word, MS Excel, Google Spreadsheet).
∎ Bangla, English Typing
∎ Responsible, reliable, highly energetic, polite and hardworking, Punctual.
∎ *** 5 Times prayer/ Namaz Must

Salary:
∎ Tk. 8000 - 10000 (Monthly)
∎ Performance Bonus DailyPerformance Bonus MonthlyBest Seller Bonus/Best Group Sale BonusN:B Bonus depends on sale target

Compensation & Other Benefits:
∎ Performance bonus, Over time allowance
∎ Salary Review: Yearly
∎ Festival Bonus: 2

Application Deadline: September 7, 2019

Company Information:
∎ Sajer Kheya
∎ Address : Al-Amin Road, Konapara, Demra, Dhaka
∎ Web : www.sajerkheya.com

Category: Customer Support/Call Centre

Read Before Apply: *Photograph must be enclosed with the resume.