Job Description

Title: Officer - Network Administration

Company Name: International Rice Research Institute (IRRI)

Vacancy: --

Location: Dhaka

Experience:
∎ At least 5 years

Published: 15 Aug 2024

Education:
∎ Master’s degree in Computer Science, Information Systems (or related field)

Requirements:

Additional Requirements:
∎ 5 years of relevant work experience in managing IT networks, data/internet server management, and maintaining IT equipment
∎ Has good interpersonal and oral communication skills
∎ Has experience in network design, network security and programming
∎ Has experience in documentation and technical writing
∎ Has ERP knowledge
∎ Has proven problem solving skills
∎ Good analytical skills
∎ Good customer-service skills
∎ Good team player
∎ 5 years of relevant work experience in managing IT networks, data/internet server management, and maintaining IT equipment
∎ Has good interpersonal and oral communication skills
∎ Has experience in network design, network security and programming
∎ Has experience in documentation and technical writing
∎ Has ERP knowledge
∎ Has proven problem solving skills
∎ Good analytical skills
∎ Good customer-service skills
∎ Good team player

Responsibilities & Context:
∎ Plan, design, set up and maintain the IT Infrastructure in the IRRI Bangladesh Office (IBO)
∎ Plan and set the internet connectivity and coordinate with internet service providers
∎ Plan and designed IT cabling layout set up and maintenance of firewalls and wireless networks
∎ Development and maintenance of IT Infrastructure in IBO Dhaka and field offices
∎ Implementation and maintenance of Disaster Recovery System (DRS) for servers
∎ Implement and test software and hardware applications to ensure they are accurate, efficient, effective, and in line with the requirements of the stakeholders involved
∎ Troubleshoot, diagnose and resolve computer and network/connectivity problems
∎ Troubleshoot ERP (Enterprise Resource Planning System) related issues, and escalate for further steps
∎ Support the deployment of new software and systems to staff, including training, set-up and ongoing support.
∎ Create and manage email/system accounts for new staff, provide ITS orientation, allot appropriate hardware/software, and install new devices
∎ Process requests for procurement of IT hardware and software including compiling necessary documentation for purchasing, testing, and verifying specifications for new procurement and analyzing specification comparisons for IT types of equipment
∎ Monitor the work of service providers such as internet service, IT security, hardware services
∎ Support cyber security awareness programs in the IBO office (including training, and maintaining global IRRI data privacy and network security policies).
∎ Support system patch management, and cyber security administration to update systems, and maintain secure networks (e.g., installation of antivirus on computers, and updating systems as necessary).
∎ Liaise with vendors for IBO IT infrastructure requirements
∎ Ensure alignment with global IKS (IT Technical Support team) in policies, and activities
∎ Coordinate and set up remote meetings (Webex, Team, Skype, Hangout, and other video conferencing)
∎ Backup CCTV footage weekly
∎ Maintain IT asset reports in coordination with the Asset Management Team and Global IT/IKS Team
∎ Maintain the Access Control system for IBO
∎ Maintain a CCTV camera system and maintenance of the DVR for IBO
∎ Support the development of IT policies for IBO and ensure the ITS policy developed by Headquarters (HQ) is maintained
∎ Regularly liaise with HQ to ensure standardized ICT systems, policies, and procedures for IBO
∎ Provide IT Technical Support Services to the IRRI Bangladesh Office including field offices
∎ Provide support to project leaders on specific software and hardware requirements
∎ Provide end-user support on IT-related issues in Dhaka and satellite offices and escalate when necessary
∎ Provide end-user training on IT-related issues for IRRI staff
∎ Train users on satellite phones, drones, Access Control, Google Drive, and other software
∎ Raise staff awareness on proper use of IT systems, monitor and report user compliance to management
∎ Perform any other duties as assigned by supervisor from time to time
∎ Plan, design, set up and maintain the IT Infrastructure in the IRRI Bangladesh Office (IBO)
∎ Plan and set the internet connectivity and coordinate with internet service providers
∎ Plan and designed IT cabling layout set up and maintenance of firewalls and wireless networks
∎ Development and maintenance of IT Infrastructure in IBO Dhaka and field offices
∎ Implementation and maintenance of Disaster Recovery System (DRS) for servers
∎ Implement and test software and hardware applications to ensure they are accurate, efficient, effective, and in line with the requirements of the stakeholders involved
∎ Troubleshoot, diagnose and resolve computer and network/connectivity problems
∎ Troubleshoot ERP (Enterprise Resource Planning System) related issues, and escalate for further steps
∎ Support the deployment of new software and systems to staff, including training, set-up and ongoing support.
∎ Create and manage email/system accounts for new staff, provide ITS orientation, allot appropriate hardware/software, and install new devices
∎ Process requests for procurement of IT hardware and software including compiling necessary documentation for purchasing, testing, and verifying specifications for new procurement and analyzing specification comparisons for IT types of equipment
∎ Monitor the work of service providers such as internet service, IT security, hardware services
∎ Support cyber security awareness programs in the IBO office (including training, and maintaining global IRRI data privacy and network security policies).
∎ Support system patch management, and cyber security administration to update systems, and maintain secure networks (e.g., installation of antivirus on computers, and updating systems as necessary).
∎ Liaise with vendors for IBO IT infrastructure requirements
∎ Ensure alignment with global IKS (IT Technical Support team) in policies, and activities
∎ Coordinate and set up remote meetings (Webex, Team, Skype, Hangout, and other video conferencing)
∎ Backup CCTV footage weekly
∎ Maintain IT asset reports in coordination with the Asset Management Team and Global IT/IKS Team
∎ Maintain the Access Control system for IBO
∎ Maintain a CCTV camera system and maintenance of the DVR for IBO
∎ Support the development of IT policies for IBO and ensure the ITS policy developed by Headquarters (HQ) is maintained
∎ Regularly liaise with HQ to ensure standardized ICT systems, policies, and procedures for IBO
∎ Provide IT Technical Support Services to the IRRI Bangladesh Office including field offices
∎ Provide support to project leaders on specific software and hardware requirements
∎ Provide end-user support on IT-related issues in Dhaka and satellite offices and escalate when necessary
∎ Provide end-user training on IT-related issues for IRRI staff
∎ Train users on satellite phones, drones, Access Control, Google Drive, and other software
∎ Raise staff awareness on proper use of IT systems, monitor and report user compliance to management
∎ Perform any other duties as assigned by supervisor from time to time
∎

Compensation & Other Benefits:
∎ Base Salary Ranges: (91696 - 143, 316 ) BDT/ per month

Employment Status: Full Time

Job Location: Dhaka

Apply URL::

Apply Procedure:

Company Information:
∎ International Rice Research Institute (IRRI)
∎ IRRI Bangladesh Office, House-103, Road-1, Block-F, Banani, Dhaka-1212, Bangladesh
∎ International Agricultural Research

Address::
∎ IRRI Bangladesh Office, House-103, Road-1, Block-F, Banani, Dhaka-1212, Bangladesh
∎ International Agricultural Research

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Application Deadline: 31 Aug 2024

Category: General Management/Admin