Officer - Customer Service

Job Description

Title: Officer - Customer Service

Company Name: Gazi Group

Vacancy: Not specific

Job Location: Anywhere in Bangladesh

Employment Status: Full-time

Educational Requirements:
∎ Bachelor degree in any discipline

Experience Requirements:
∎ 2 to 4 year(s)

Job Responsibilities:
∎ Interact with customers via multiple channels (Meta Business Suite, Phone, WhatsApp, Email etc.) to address inquiries, provide information, and resolve concerns promptly and professionally.
∎ Craft clear, concise, and engaging communication materials including emails, newsletters, announcements, and FAQs to keep customers informed about company updates, products, and services.
∎ Handle customer complaints and issues with empathy and efficiency, escalating when necessary to ensure timely resolution while maintaining customer satisfaction.
∎ Gather and analyze customer feedback to identify trends, areas for improvement, and opportunities to enhance the customer experience.
∎ Collaborate cross-functionally with other teams such as Marketing, Sales, Supply Chain and Service to ensure consistent and accurate messaging across all customer touchpoints.
∎ Maintain accurate records of customer interactions, feedback, and resolutions in the company's database or CRM system.

Additional Requirements:
∎ Age 25 to 30 years
∎ Only females are allowed to apply

Salary: Negotiable

Compensation & Other Benefits:
∎ Mobile bill
∎ Lunch Facilities: Partially Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Earn leave Encasement

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 31 Dec 2023

Company Information:
∎ 11 Dec 2023
∎ Gazi Group
∎ Address : 37/2, Bir Protik Gazi Dastagir Sarak, Purana Paltan, Dhaka-1000.

Category: Customer Support/Call Centre

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