Job Description
Title: Officer - Customer Service
Company Name: Gazi Group
Vacancy: Not specific
Job Location: Anywhere in Bangladesh
Employment Status: Full-time
Educational Requirements:
∎ Bachelor degree in any discipline
Experience Requirements:
∎ 2 to 4 year(s)
Job Responsibilities:
∎ Interact with customers via multiple channels (Meta Business Suite, Phone, WhatsApp, Email etc.) to address inquiries, provide information, and resolve concerns promptly and professionally.
∎ Craft clear, concise, and engaging communication materials including emails, newsletters, announcements, and FAQs to keep customers informed about company updates, products, and services.
∎ Handle customer complaints and issues with empathy and efficiency, escalating when necessary to ensure timely resolution while maintaining customer satisfaction.
∎ Gather and analyze customer feedback to identify trends, areas for improvement, and opportunities to enhance the customer experience.
∎ Collaborate cross-functionally with other teams such as Marketing, Sales, Supply Chain and Service to ensure consistent and accurate messaging across all customer touchpoints.
∎ Maintain accurate records of customer interactions, feedback, and resolutions in the company's database or CRM system.
Additional Requirements:
∎ Age 25 to 30 years
∎ Only females are allowed to apply
Salary: Negotiable
Compensation & Other Benefits:
∎ Mobile bill
∎ Lunch Facilities: Partially Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Earn leave Encasement
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 31 Dec 2023
Company Information:
∎ 11 Dec 2023
∎ Gazi Group
∎ Address : 37/2, Bir Protik Gazi Dastagir Sarak,
Purana Paltan, Dhaka-1000.
Category: Customer Support/Call Centre
:
