Officer, Customer Care

Job Description

Title: Officer, Customer Care

Company Name: Uniaid Diagnostic & Consultation Ltd (UDCL)

Vacancy: Not specific

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ BBA / MBA from any reputed University. Science background will get preference.

Experience Requirements:
∎ At least 1 year(s)

Job Responsibilities:
∎ The incumbent will be responsible for:
∎ Communicating with customers through various channels.
∎ Processing orders, forms, applications, and requests.
∎ Tracking customer service KPIs and metrics.
∎ Answer phone, email, and face-to-face customer enquiries & Resolving issues and troubleshooting technical problems & complaints.
∎ Keeping records of customer interactions, transactions, comments, and complaints.
∎ Delivering information about a company's offerings.
∎ Direct customers to online resources & providing proactive customer outreach.
∎ Attend weekly team meetings & participate in team-building activities.
∎ Present ideas for improving customer care, Handling customer complaints & responding to customer reviews.
∎ Develop customer rapport & collecting and analyzing customer feedback.
∎ Encourage customers to complete satisfaction surveys.
∎ Any other assignment not detailed herein & felt conducive by Management as and when necessary.

Additional Requirements:
∎ Both males and females are allowed to apply
∎ Preferably 1 year of experience in customer service.
∎ Experience in Hotel/Hospital Customer care department will be given Preference.
∎ Must have excellent presentation skills and good personality
∎ Excellent communication, negotiation and interpersonal skills with good understanding of emotional intelligence.
∎ Competence to build and effectively manage interpersonal relationships at all levels of the company.
∎ Excellent oral & Written communication skills with strong command in MS Excel & MS Word
∎ Ability to remain, objective and professional in challenging situations.
∎ Ability to work in fast paced work environment both independently and in a group.
∎ Provide personalized services for high value, VIP, vulnerable patients.
∎ Provide information to customer queries.
∎ Provide solution to customer complaints.
∎ Taking customers feedback and suggestions to improve quality of service and report to the Unit Supervisor.

Salary:
∎ As per UDCL policy.

Compensation & Other Benefits:
∎ As per UDCL policy.

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 12 Nov 2022

Company Information:
∎ 9 Nov 2022
∎ Uniaid Diagnostic & Consultation Ltd (UDCL)
∎ Address : BTI Centara Grand, Green Road, Dhaka-1215

Category: Customer Support/Call Centre

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