Merchant Manager /Senior Manager

• 4 to 8 years
• The applicants should have experience in the following business area(s): Financial Technology (Fintech) Startup

• 4 to 8 years
• The applicants should have experience in the following business area(s): Financial Technology (Fintech) Startup

• Age 28 to 35 years

About the Role:
The Merchants Sales Manager is responsible for the entire merchant acquisition and management lifecycle. This role oversees both Offline merchant channels, aiming to build a vast and active network of merchants that accept the company's payment solutions. This is a deeply hands-on role focused on building a strong merchant network, improving acceptance points, and ensuring consistent transaction growth.

Key Responsibilities:

· Create and execute a comprehensive strategy for acquiring online and offline merchants.

· Manage the Offline Merchants teams, setting clear targets and providing guidance.

· Build a strong merchant pipeline by identifying high-potential clusters, retail points, and partner segments.

· Oversee the Channel Onboarding process to ensure a seamless and efficient merchant integration experience.

· Work on increasing active merchant usage and payment volume through the merchant network.

· Ensure proper onboarding, KYC accuracy, compliance checks, and activation within defined timelines.

· Strengthen relationships with key merchants and ensure they remain active and engaged.

· Plan and execute field visits, merchant training, and transaction-boosting activities.

· Work with marketing and product teams to run campaigns, promotions, and merchant-centric initiatives.

· Track daily KPIs: onboarding numbers, activation rates, transaction depth, and churn.

· Build partnerships with local associations, retail networks, SMEs, and specialized merchant groups.

· Ensure proper POS visibility, branding, and merchandising at merchant points.

· Provide regular reporting on performance, competitor movement, and market insights.

· Maintain compliance with internal policies and ensure the team follows operational standards.

· Resolve merchant disputes with Operations & Support.

Requirements:

· 4–8 years of experience in merchant sales, SME sales, B2B acquisition, or field sales; experience in MFS, fintech, FMCG, telecom, or retail solutions is a plus.

· Strong track record of building or scaling a merchant/retail network.

· Strong leadership skills with the ability to motivate and guide field teams.

· Good negotiation, communication, and relationship-building abilities.

· Comfort with dashboards, reporting tools, and data-driven decision-making.

· Willingness to travel frequently within the assigned region.

Key Attributes:

· Energetic, persuasive, and disciplined.

· Hands-on executor who enjoys field work.

· Strong ownership mindset with a drive to deliver results.

· Good judgment and the ability to solve problems on the spot.