Manager / Sr. Manager - Service

Job Description

Title: Manager / Sr. Manager - Service

Company Name: A Renowned Electrical Company

Vacancy: 1

Age: 28 to 45 years

Location: Mymensingh (Trishal)

Minimum Salary: Tk. 40000 (Monthly)

Experience:
∎ At least 1 year

Published: 4 Dec 2024

Education:
∎ Bachelor/Honors

Requirements:

Additional Requirements:
∎ Age 28 to 45 years

Responsibilities & Context:
∎ 1.      Prepare monthly complaint analysis and evaluation reports.
∎ 2.      Submit reports on time to management for development purposes.
∎ 3.      Conduct monthly visits to service centers.
∎ 4.      Arrange zone-wise meetings with service personnel to ensure faster service delivery.
∎ 5.      Ensure product troubleshooting and maintenance are carried out efficiently.
∎ 6.      Confirm the availability of tools and spare parts by overcoming obstacles with the help of the SCM department.
∎ 7.      Maintain relationships with customers, dealers, showrooms, and management.
∎ 8.      Address all service-related issues to promote service development.
∎ 9.      Work towards reducing service-related costs.
∎ 10.  Prepare service-related bills with proper verification.
∎ 11.  Check and verify third-party bills and agreements.
∎ 12.  Oversee the structural development of service centers.
∎ 13.  Identify inefficiencies in service technicians and engineers.
∎ 14.  Arrange training sessions to improve skills.
∎ 15.  Manage and improve processes related to sales returns and replacements.
∎ 16.  Work to reduce SR/Replace cases.
∎ 17.  Develop processes to reduce missing and broken items.
∎ 18.  Oversee administrative tasks such as leave adjustments, mobile reimbursements, account opening, ID card issuance, computer allocation, bike management, and uniform distribution for all service points.
∎ 19.  Perform additional duties as assigned by management.
∎ 20.  Adhere to all official rules and regulations.
∎ 21.  Conduct daily feedback calls with customers, showrooms, dealers, and sales members to ensure smooth service operations.
∎ 22.  Provide comprehensive follow-up and oversight of service operations to ensure high-quality outcomes.

Workplace:
∎ Work at office

Employment Status: Full Time

Gender:
∎ Only Male

Job Location: Mymensingh (Trishal)

Company Information:
∎ A Renowned Electrical Company

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Application Deadline: 3 Jan 2025

Category: Engineer/Architect