Manager- Service Operation

Job Description

Title: Manager- Service Operation

Company Name: Smart Technologies (BD) Ltd.

Vacancy: 01

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ Bachelor of Science (BSc) in EEE

Experience Requirements:
∎ 2 to 3 year(s)

Job Responsibilities:
∎ Fully responsible for running and managing the company’s technical support and dedicated engineer.
∎ Ensure customer satisfaction by providing reliable, prompt, and friendly service.
∎ Planning cost effective ways to run day to day store operations.
∎ Ensure service as per SLA with business partner.
∎ Liaising with management, staff, suppliers and clients.
∎ Product inventory.
∎ Ensue delivery and receiving product in warehouse.
∎ Managing stock levels and making key decisions about stock control.
∎ Ensure the center with all administration and logistic support.
∎ Prepare profit and loss sheet.
∎ Able to prepare and ensure various related reports.
∎ Guide & Lead the team to attain service target.
∎ Excellent relationship management.
∎ Prepare strategy for increase business volume.

Additional Requirements:
∎ Understand, interpret, reproduce, and find the problems. Perform Root cause Analysis.
∎ Good communication skill in both verbal and written with good presentation skills.
∎ Communication skills in Bangla and English
∎ Competency in Microsoft applications including Word, Excel, Power Point and Outlook.
∎ Good Analytical and Organizing Skills.
∎ Good Planning and decision Making Skill.
∎ He must be able to manage People.
∎ Ability to work under pressure
∎ He must possess ownership and dedication towards the responsibilities.

Salary: Negotiable

Compensation & Other Benefits:
∎ Mobile bill
∎ Lunch Facilities: Partially Subsidize
∎ Festival Bonus: 2

Application Deadline: 30 Mar 2021

Company Information:
∎ 13 Mar 2021
∎ Smart Technologies (BD) Ltd.
∎ Address : Jahir Smart Tower, 205/1-205/1/A, West Kafrul, Begum Rokeya Sharani, Mirpur, Dhaka
∎ Web : www.smart-bd.com
∎ Business : IT Product Sales & Distribution, National Distributor of Huawei Mobile, Enterprise Solutions, Security & Surveillance, Software, Stationery Goods, Properties, Lenovo Mobile and Motorola Mobile etc

Category: Engineer/Architect

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Source: bdjobs.com

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