Manager – Refrigerator and AC Service

Job Description

Title: Manager – Refrigerator and AC Service

Company Name: A Leading Company in the Electronics and Home Appliance Industry

Vacancy: 1

Age: 28 to 43 years

Location: Anywhere in Bangladesh

Salary: Negotiable

Experience:
∎ 10 to 15 years
∎ The applicants should have experience in the following business area(s):Electronic Equipment/Home Appliances

Published: 21 May 2025

Education:
∎ Bachelor in Engineering (BEngg) in Electronics , Diploma in Engineering in Mechanical Engineering

Requirements:

Additional Requirements:
∎ Age 28 to 43 years
∎ Professional certifications in HVAC/R servicing or equivalent (preferred).

Responsibilities & Context:
∎ Service Operation ManagementOversee and manage day-to-day operations of Refrigerator and AC service activities nationwide.Ensure timely and effective installation, troubleshooting, repair, and maintenance.Monitor service KPIs such as TAT (Turnaround Time), FTR (First Time Repair), warranty claims, and customer feedback.
∎ Oversee and manage day-to-day operations of Refrigerator and AC service activities nationwide.
∎ Ensure timely and effective installation, troubleshooting, repair, and maintenance.
∎ Monitor service KPIs such as TAT (Turnaround Time), FTR (First Time Repair), warranty claims, and customer feedback.
∎ Team LeadershipSupervise and mentor service engineers, technicians, and support staff.Plan training and skill development sessions to enhance technical competencies.Manage workforce planning and performance evaluation.
∎ Supervise and mentor service engineers, technicians, and support staff.
∎ Plan training and skill development sessions to enhance technical competencies.
∎ Manage workforce planning and performance evaluation.
∎ Customer SatisfactionEnsure a consistent high level of customer service.Handle escalated service complaints and provide resolutions with root-cause analysis.Coordinate with call center and field teams to improve customer feedback scores.
∎ Ensure a consistent high level of customer service.
∎ Handle escalated service complaints and provide resolutions with root-cause analysis.
∎ Coordinate with call center and field teams to improve customer feedback scores.
∎ Technical Support & Quality ControlProvide technical guidance for complex repairs or recurring issues.Analyze failure trends and provide feedback to R&D or QA teams.Ensure quality control checks for service jobs and spare parts usage.
∎ Provide technical guidance for complex repairs or recurring issues.
∎ Analyze failure trends and provide feedback to R&D or QA teams.
∎ Ensure quality control checks for service jobs and spare parts usage.
∎ Spare Parts & Inventory CoordinationCoordinate with the parts department to ensure availability of critical spares.Monitor parts consumption and implement cost control measures.Reduce waste and avoid unnecessary replacement through proper diagnostics.
∎ Coordinate with the parts department to ensure availability of critical spares.
∎ Monitor parts consumption and implement cost control measures.
∎ Reduce waste and avoid unnecessary replacement through proper diagnostics.
∎ Reporting & ComplianceMaintain service records, job sheets, and system data (e.g., CRM/ERP tools).Prepare and present monthly performance reports and improvement plans.Ensure compliance with safety, regulatory, and environmental standards.
∎ Maintain service records, job sheets, and system data (e.g., CRM/ERP tools).
∎ Prepare and present monthly performance reports and improvement plans.
∎ Ensure compliance with safety, regulatory, and environmental standards.
∎ Key Responsibilities:
∎ Service Operation Management
∎ Oversee and manage day-to-day operations of Refrigerator and AC service activities nationwide.
∎ Ensure timely and effective installation, troubleshooting, repair, and maintenance.
∎ Monitor service KPIs such as TAT (Turnaround Time), FTR (First Time Repair), warranty claims, and customer feedback.
∎ Team Leadership
∎ Supervise and mentor service engineers, technicians, and support staff.
∎ Plan training and skill development sessions to enhance technical competencies.
∎ Manage workforce planning and performance evaluation.
∎ Customer Satisfaction
∎ Ensure a consistent high level of customer service.
∎ Handle escalated service complaints and provide resolutions with root-cause analysis.
∎ Coordinate with call center and field teams to improve customer feedback scores.
∎ Technical Support & Quality Control
∎ Provide technical guidance for complex repairs or recurring issues.
∎ Analyze failure trends and provide feedback to R&D or QA teams.
∎ Ensure quality control checks for service jobs and spare parts usage.
∎ Spare Parts & Inventory Coordination
∎ Coordinate with the parts department to ensure availability of critical spares.
∎ Monitor parts consumption and implement cost control measures.
∎ Reduce waste and avoid unnecessary replacement through proper diagnostics.
∎ Reporting & Compliance
∎ Maintain service records, job sheets, and system data (e.g., CRM/ERP tools).
∎ Prepare and present monthly performance reports and improvement plans.
∎ Ensure compliance with safety, regulatory, and environmental standards.

Compensation & Other Benefits:
∎ Mobile bill, Tour allowance, Provident fund, Insurance
∎ Lunch Facilities: Partially Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2

Employment Status: Full Time

Job Location: Anywhere in Bangladesh

Company Information:
∎ A Leading Company in the Electronics and Home Appliance Industry

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Application Deadline: 30 May 2025

Category: Customer Support/Call Centre