Manager (Operations)

Job Description

Title: Manager (Operations)

Company Name: DCIMCH

Vacancy: 01

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ Graduation in any discipline/Bachelor's Degree.

Experience Requirements:
∎ At least 5 year(s)

Job Responsibilities:
∎ To develop and maintain top class customer service ensuring Customer satisfaction.
∎ To Plan organize standardize operational activities and update time to time as per customer requirement.
∎ Maintain interdepartmental relationship.
∎ To handle customers in a professional manner & attitude and teach & train under command with highest level of standard.
∎ Provide personalized customer service to the designated customers.
∎ Handle special requests and complaints of customers.
∎ To work with internal team to obtain an in-depth understanding of the organizational goal.
∎ Ensure quality customer service & retain customer through hotline as post communication follow up.
∎ Collect and store useful data within organizations backend system.
∎ Ensure follow up through emails, phone or any required means.
∎ To Collect and evaluate customer's feedback and take necessary measures accordingly.
∎ Delivering a comprehensive service to enquiring customers.
∎ Ability to handle critical situation.
∎ To persuade customer's bill related issues and other monetary complains.
∎ Keeping a record of customer interaction with details of actions taken.
∎ To supervise the daily operations of the hospital.
∎ To organize reliable customer loyalty program.
∎ Setting service goals for team members, evaluate, and guide them reaching those goals.
∎ Interacting with customers and handling customer enquiries and complaints on time.
∎ To maintain liaison with indoor and outdoor consultant as well as solve grievances of them.
∎ Generating daily, weekly and monthly reports.
∎ Ensure service update on a regular basis.
∎ Any other tasks assigned by the Management.

Additional Requirements:
∎ At least 5 year(s) of experience in Health Care sector/industry.
∎ Diploma on Billing Service (Hospital) will get preference.
∎ The applicants should have experience in the following area(s): Hospital, Diagnostic Centre.
∎ Age between 27 to 35 year(s).
∎ Practical computer knowledge.
∎ Excellent oral and written communication skill in English.
∎ Strong analytical skills.
∎ Customer focus.
∎ Sound listening skill.
∎ Pleasant personality.
∎ Self-motivated.
∎ Ability to lead a team and positive intention to work as a team.

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 1 Oct 2021

Company Information:
∎ 1 Sep 2021
∎ DCIMCH

Category: Medical/Pharma