Job Description
Title: Manager, Customer Service (Trims & Packaging)
Company Name: Renowned Trims & Accessories Company
Vacancy: --
Location: Dhaka
Salary: Negotiable
Experience:
∎ At least 5 years
∎ The applicants should have experience in the following business area(s):Packaging Industry, Garments Accessories
Published: 25 Jan 2024
Education:
∎ Bachelor's degree in Business, Marketing, or a related field. Master's degree is a plus.
Requirements:
Additional Requirements:
∎ Proven experience (5 years) in Customer Service within the garments accessories industry.
∎ Strong understanding of market dynamics, consumer behavior, and industry trends.
∎ Excellent communication, negotiation, and interpersonal skills.
∎ Proficiency in data analysis, with the ability to derive insights and make informed decisions.
∎ Leadership skills with a demonstrated ability to manage and motivate teams.
∎ Result-oriented mindset with a focus on achieving and exceeding sales targets.
∎ Familiarity with garment accessory production processes and materials is beneficial.
Responsibilities & Context:
∎ Manage and motivate a customer service team for efficient operations.
∎ Build and maintain strong relationships with key clients, addressing inquiries and concerns promptly.
∎ Oversee accurate and timely processing of customer orders, coordinating with production and logistics.
∎ Act as a liaison between customers and internal departments, ensuring clear and concise communication.
∎ Address and resolve customer complaints, collaborating with relevant departments for corrective actions.
∎ Analyze customer service data, generate reports on KPIs, and present findings to management.
∎ Implement initiatives for operational efficiency and enhanced customer satisfaction.
∎ Every order details needs to be thoroughly checked from CS end before posting for production.
∎ Need to work with ERP System.
∎ Record details of actions taken.
∎ Organize workflow to meet customer time frames.
Required Skills & Expertise:
Compensation & Other Benefits:
∎ Mobile bill, Medical allowance, Performance bonus, Insurance
∎ Lunch Facilities: Partially Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Earn Leave.
∎ Transportation.
∎ Leave Facility as per Labor Law.
∎ Earn Leave.
∎ Transportation.
∎ Leave Facility as per Labor Law.
Employment Status: Full Time
Job Location: Dhaka
Company Information:
∎ Renowned Trims & Accessories Company
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 23 Feb 2024
Category: Customer Support/Call Centre
