Job Description
Title: Manager - Customer Service (Female)
Company Name: Al-Arafah IJB LTD.
Vacancy: 1
Job Location: Dhaka (Gulshan)
Employment Status: Full-time
Educational Requirements:
∎ HSC, Bachelor degree in any discipline
Experience Requirements:
∎ At least 1 year(s)
Job Responsibilities:
∎ To acknowledge and answer customers' inquiries using the standard guidelines.
∎ Manage large number of incoming queries and handle customer's inquiries via phone, email, social media and walk in customers.
∎ Ensuring customer satisfaction, providing appropriate solution and alternatives within the stipulated time and follow up to ensure resolution.
∎ Strong coordination with other departments within the business to assure excellent service quality.
∎ Any other tasks as assigned by management from time to time.
Additional Requirements:
∎ Age at least 22 years
∎ Only females are allowed to apply
Salary: Tk. 20000 - 36000 (Monthly)
Compensation & Other Benefits:
∎ T/A, Mobile bill, Performance bonus
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 23 Dec 2023
Company Information:
∎ 23 Nov 2023
∎ Al-Arafah IJB LTD.
∎ Address : 32/3A,Gulshan,Dhaka-1212
Category: Customer Support/Call Centre
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