Manager (Customer Care)
Job Description
Title: Manager (Customer Care)
Company Name: Jamalpur Central Hospital Ltd.
Vacancy: --
Age: 30 to 35 years
Location: Jamalpur
Salary: Tk. 25000 - 30000 (Monthly)
Experience:
∎ 7 to 10 years
∎ The applicants should have experience in the following business area(s):Hospital, Diagnostic Centre
Published: 31 May 2025
Education:
∎ Masters
Requirements:
Additional Requirements:
∎ Age 30 to 35 years
∎ Exceptional leadership and managerial skills.
∎ Excellent communication and interpersonal abilities.
∎ Strong problem-solving and decision-making capabilities.
∎ Customer-focused mindset with a passion for delivering exceptional service.
∎ Proficiency in MS Office and relevant customer service software.
Responsibilities & Context:
∎ Supervise and lead the hospital admissions and front desk operations, Report Delivery, Billing, Discount, Call Center, ensuring smooth functioning and exceptional service delivery.
∎ Oversee floor supervisors/Executives ensuring adherence to protocols and efficient handling of day-to-day activities.
∎ Manage and enhance floor customer care services, ensuring a positive experience for both in-patient (IPD) and out-patient (OPD) visitors.
∎ Collect feedback from patients and their attendants to address concerns, suggestions, and requirements promptly.
∎ Develop and implement strategies to improve customer care experiences and satisfaction levels.
∎ Train, mentor, and motivate staff to deliver high-quality customer service.
∎ Collaborate with other departments to streamline processes and resolve customer care-related issues effectively.
Skills & Expertise:
Compensation & Other Benefits:
∎ As Per Company policy
Workplace:
∎ Work at office
Employment Status: Full Time
Job Location: Jamalpur
Company Information:
∎ Jamalpur Central Hospital Ltd.
∎ Amlapara, Jamalpur
Address::
∎ Amlapara, Jamalpur
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 30 Jun 2025
Category: Customer Support/Call Centre
