Jr. Executive (Customer Care)
Job Description
Title: Jr. Executive (Customer Care)
Company Name: A Reputed Group of Comapany
Vacancy: Not specific
Job Location: Dhaka (Paltan)
Employment Status: Full-time
Educational Requirements:
∎ Bachelor degree in any discipline
Experience Requirements:
∎ At most 2 year(s)
∎ The applicants should have experience in the following area(s):
Customer Development, Customer Handling, Customer Relationship Management (CRM), Customer Service, Customer Support through Phone
∎ Freshers are also encouraged to apply.
Job Responsibilities:
∎ Overseeing entire customer service by cooperating with all concerned departments.
∎ Maintaining customer service over social media's.
∎ Managing large amounts of inbound & outbound calls in a timely manner.
∎ Respond promptly to customer inquiries; handle and resolve customer complaints.
∎ Following communication "Scripts" when handling different topics.
∎ Identifying customer need's, clarify information's, provide solutions or alternatives.
∎ Seizing opportunities to up-sell products when they arise.
∎ Obtain and evaluate all relevant information to handle product and service inquiries.
∎ Record details of inquiries, comments and complaints & actions taken.
∎ Ensure customer satisfaction and provide professional customer support.
∎ Provide accurate, valid and complete information by using the right methods / tools.
∎ maintaining customer service effectively & efficiently.
∎ Any other task assigned by the Management.
Additional Requirements:
∎ Both males and females are allowed to apply
∎ Strong verbal & written communication skill, phone skills, listening, chatting, social media, Data entry skills, Customer focused, Attention to detail, Professionalism.
∎ Bangla speaking must be neat and tidy and must not have any regional dialect influence.
∎ Should have keen sense of punctuality along with ethical and professional responsibility.
∎ Should be a pleasant personality, smart and well groomed, soft-spoken & gentle.
Salary: Tk. 12000 - 13000 (Monthly)
Compensation & Other Benefits:
∎ Lunch Facilities: Partially Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Application Deadline: 15 Feb 2021
Company Information:
∎ 20 Jan 2021
∎ A Reputed Group of Comapany
Category: Customer Support/Call Centre
:
Source: bdjobs.com
Deadline Expired on 15th Feb 2021
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