IT Customer Success Specialist - Remote

Job Description

Title: IT Customer Success Specialist - Remote

Company Name: Hostinger

Vacancy: Not specific

Job Location: Anywhere in Bangladesh

Employment Status: Full-time, Freelance

Experience Requirements:
∎ At most 4 year(s)
∎ The applicants should have experience in the following area(s): IT Support Service
∎ Freshers are also encouraged to apply.

Job Context:
∎ We are technology-driven and thirsty for improvement. Our business model is based on Customer Obsession - we start by listening to what our Customer wants and work our way backward. Are you ready to join the frontline of the business?
∎ The Customer Success department is more than just chatting with people - it`s about enabling the Customer with technical help to grow their business further. We treat our Customers like we would treat our friends: quick responses, efficient assistance, and genuine communication are what define quality service.
∎ Working five days a week, the Customer Success Specialists are constantly confronted with Rubik`s cube-worthy problems. We are looking for a culture fit - a proactive and diligent person who envisions themselves becoming the next big IT Specialist

Job Responsibilities:
∎ Communicate with Customers via live chat and email in English;
∎ Provide a red carpet Customer service experience to our Customers;
∎ Focus on the Customer's success by offering additional services, tools, and products;
∎ Dive deep into the world of IT by continuous polishing of your technical background;

Additional Requirements:
∎ Age 21 to 45 years
∎ Clear written English communication (C1 or Native);
∎ Fluency in communicating with your fellow colleagues in English;
∎ Strong interpersonal skills;
∎ Proven ambition to develop your knowledge in IT (experience in web hosting, Help Desk/IT Support roles is highly preferred).

Salary:
∎ Tk. 30000 - 50000 (Monthly)
∎ Salary ranges are denoted without bonuses from upselling.

Compensation & Other Benefits:
∎ Performance bonus, Over time allowance
∎ Salary Review: Half Yearly
∎ A 1-month course in technology, product and communication knowledge;
∎ Continuous personal development;
∎ Remote work opportunity;
∎ A supportive team who are eager to share their knowledge and spend time with you!

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 3 Nov 2021

Company Information:
∎ 12 Oct 2021
∎ Hostinger
∎ Address : 61 Lordou Vironos Street, 6023 Larnaca, Cyprus
∎ Web : hostinger.com
∎ Business : Careers at Hostinger

We are a world-class web hosting company, ambitious to stay ahead of our competitors. Our amazing team, 1000 curious and high-spirited professionals, work worldwide and there is always room for new talents!

Our mission

Hostinger’s goal is to help people around the globe to unlock the power of the internet and acquire the freedom to learn, create, and grow.

Read more about our company culture and join our amazing team!

Category: Customer Support/Call Centre

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