Issue Resolution Agent (IR Agent)
Job Description
Title: Issue Resolution Agent (IR Agent)
Company Name: Daraz Bangladesh Limited
Vacancy: 15
Job Location: Dhaka (Dhanmondi)
Employment Status: Contractual
Educational Requirements:
∎ Bachelor degree in any discipline
∎ Skills Required: Strong communication skills
Experience Requirements:
∎ At most 1 year(s)
∎ The applicants should have experience in the following area(s):
Customer Care, Customer Service, Issue Management
∎ Freshers are also encouraged to apply.
Job Responsibilities:
∎ Provide quality service to internal departments along with customer over email, outbound call to ensure smooth operation and positive customer experience.
∎ Proactively aware internal department and customer regarding different critical issues.
∎ Capture customer insights and escalate critical issues / complaints and provide timely feedback.
∎ Maintain targeted KPI on a regular basis
∎ Serve internal department and customers with helping attitude and thus play a significant role in customer satisfaction, retention, and acquisition.
∎ Maintaining high standard of service quality as per the requirement of the organization.
Additional Requirements:
∎ Age 19 to 30 years
∎ Both males and females are allowed to apply
∎ Effective communication skills both in English & Bengali.
∎ Positive service mindset with helping attitude
∎ Ability to work under pressure
∎ Flexibility
∎ Should have the mind to work in shifting basis.
∎ knowledge in MS Office.
Salary:
∎ Tk. 14000 - 15000 (Monthly)
∎ As per company policy
Compensation & Other Benefits:
∎ As per company policy.
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 20 Sep 2021
Company Information:
∎ 13 Sep 2021
∎ Daraz Bangladesh Limited
∎ Address : Asfia Tower, House 76, Road 11, Block E, Banani, Dhaka
∎ Web : https://www.daraz.com.bd/?gclid=CNTp2Jnwk9ICFQGhaA
∎ Business : Daraz is the leading online marketplace in South Asia, empowering tens of thousands of sellers to connect with millions of customers. Daraz provides immediate and easy access to 10 million products in more than 100+ categories and delivers more than 2 million packages every month to all corners of its countries. Daraz is a mall, a marketplace and a community for its customers. It is also a university for entrepreneurs, and every month it educates more than 5,000 new sellers on e-commerce operations. To overcome the logistics challenge in its markets, Daraz has built its own logistics company specifically designed for e-commerce operations - Daraz Express (known as DEX) - to raise the standards for the industry. Daraz is also helping existing and new logistics providers digitize. In 2018, Daraz was acquired by Alibaba Group, and is proud to carry its part of the mission to `make it easy to do business anywhere in the era of the digital economy`. As part of the Alibaba ecosystem, Daraz is leveraging Alibaba’s global leadership and experience in technology, online commerce, mobile payments and logistics to drive growth in its markets.
Category: Customer Support/Call Centre
:
Source: bdjobs.com
Deadline Expired on 20th Sep 2021
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