Title: International Call Center Agent (Office/Home Based)
Company Name: Synergy Solutions Ltd.
Vacancy: 20
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Bachelor of Business Administration (BBA), A Level, HSC, O Level
∎ Under graduation enrolled freshers with good English communication skill are encouraged to apply
Job Responsibilities:
∎ Manage large number of outbound calls to USA/ Canada customers in a timely manner.
∎ Follow communication "scripts" when handling different topics.
∎ Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives.
∎ Receiving customers inquirers, selling services/ products over telephone as per the instruction provided.
∎ Keep records of all conversations in our call center database in a comprehensible way.
∎ Meet personal/ team qualitative and quantitative targets.
Additional Requirements:
∎ Age 18 to 27 years
∎ Both males and females are allowed to apply
∎ Excellent communication in English (Verbal) is mandatory.
∎ Freshers are encouraged to apply (Only O level, A level or Fluent ENGLISH Speaker)
∎ Willing to work at night shifts to match business hours in USA & CANADA (Bangladesh time 8PM - 5AM)
∎ Candidate must have a PC/Laptop, Headset & a good cable internet connection with at least 5Mbps bandwidth. (For home based)
∎ Selected Applicants will be in a minimum of six months Probationary employment contract.
∎ Able to speak clearly and persuasively in English in positive or negative situations.
∎ Proven organizational and interpersonal skills.
∎ Self-motivated and independent worker with the ability to multitask.
∎ Professional, courteous, and know proper phone etiquette.
∎ Ability to relate with a diverse group of people.
∎ Sound knowledge of essential software like MS Word, MS Excel, Email, etc.
Salary: Tk. 12000 - 20000 (Monthly)
Compensation & Other Benefits:
∎ Performance bonus, Weekly 2 holidays
∎ Salary Review: Half Yearly
∎ Lunch Facilities: Partially Subsidize
∎ Attendance Bonus BDT-2000 and Transportation allowance BDT-1000 will be provided with basic salary.
∎ Exclusive Sales/ Telemarketing training will be provided without fees.
∎ Highly attractive Sales Bonus.
∎ Guaranteed on time payment will be provided.
∎ Experienced Applicants have an opportunity to join as a Team Leader & Sales Manager.
∎ Find the ground breaking career and build yourself as an asset for the country to build our economy.
Application Deadline: 21 Jan 2021
Company Information:
∎ 22 Dec 2020
∎ Synergy Solutions Ltd.
∎ Address : Commercial Plot-28 (3rd Floor), Shenpara Parbata, Main Road - 1, Mirpur - 10, Dhaka-1216
∎ Web : www.synergybpo.biz
∎ Business : The Synergy team is comprised of experienced and knowledgeable individuals incorporating executive leadership,Telemarketing, operations, IT, and client services. Every member of the team provides something unique and each individual contributes to the success of the whole. When you engage Synergy, you connect with a partner who understands that success comes when you intentionally integrate individual talents to build teams. Our team becomes a part of yours, respecting past and current efforts, building on successes and filling needs where they appear.
Our Mission is based on the concept of what we refer to as `Synovation` Synovation can be defined as the magic that happens when you combine Synergy with Innovation. We are proud to embody this mission by combining the passion of our team with a uniquely entrepreneurial spirit that allows us to focus on continuous improvement.
Category: Customer Support/Call Centre
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Source: bdjobs.com