International Call Center Agent (Night Shift)

Job Description

Title: International Call Center Agent (Night Shift)

Company Name: ASK Telecom Ltd, Rupayan Shelford, Shyamoli, Dhaka.

Vacancy: 10

Job Location: Dhaka

Employment Status: Full-time, Part-time

Educational Requirements:
∎ Minimum Bachelors in Science, Computer Science, Marketing, Social Studies, Business Studies, Anthropology with a CGPA of 3 or higher.
∎ IELTS Band Score 7 or above, or equivalent in TOEFL/Pearson English language test.
∎ English background/medium education preferred.
∎ English Proficiency will be tested during Interview Schedule.

Experience Requirements:
∎ At least 2 year(s)
∎ The applicants should have experience in the following area(s): Call Centre Supervision/ Management, Customer Care, Customer Support through Phone
∎ The applicants should have experience in the following business area(s): Call Center, BPO/ Data Entry Firm

Job Responsibilities:
∎ To join the Call Centre Team as a professional Agent, dealing with customers over phone.
∎ Based on campaign allocation, must be able to follow campaign specific materials/script to generate Leads/Sales and performance targets, as set by Call Centre Management.
∎ Generate Reports of activity in daily/weekly/monthly formats for submission as directed.
∎ Excellent communication skills with customers, with specific focus on sales/marketing.
∎ Sense of responsibility to achieve given targets.
∎ Analytical skills and working ability for team development.
∎ Quality assurance regarding calls and daily responsibilities/tasks.
∎ Good command in Microsoft Office applications, with particular focus on Microsoft Excel, for daily/weekly/monthly reporting and forecasting.
∎ Experience in using Online CRM software and Call Centre Dialers.
∎ Developed high competency standards, required for service-oriented results.
∎ Any other responsibilities/tasks as set by Company Management.
∎ Must be highly flexible with timings, especially for the International Call Centre campaign timings for United States, United Kingdom and/or Australia.

Additional Requirements:
∎ Age 24 to 30 years
∎ Both males and females are allowed to apply
∎ The applicant should be highly flexible with work timings, especially for International Call Centre timings for Day Shift and Night Shift.
∎ Fluency in English is our first priority, applicants must be exceptionally fluent in English
∎ Applicants with American or British accent will get preference
∎ Excellent communication and listening skills
∎ Self-motivated and willing to work for longer periods with flexible time tables
∎ Confident to take challenge and fulfill KPI
∎ Good computer and typing skills
∎ Contact customers over the phone and create positive energy, helping to generate more leads from the customers who are called
∎ Keep proper records of all customers and update customer database(s)
∎ Reporting to Team Leader and being able to play as part of the team
∎ Must have excellent phone manners, good voice and customer handling capacity, strong interpersonal skills and a lot of patience.

Salary: Negotiable

Application Deadline: June 20, 2019

Company Information:
∎ ASK Telecom Ltd, Rupayan Shelford, Shyamoli, Dhaka.

Category: Customer Support/Call Centre