Information Support Assistant

Job Description

Title: Information Support Assistant

Company Name: University of Asia Pacific

Vacancy: 1

Location: Dhaka

Published: 27 Feb 2025

Education:
∎ Bachelor/Honors
∎ Bachelor’s degree in any discipline from a recognized university.

Requirements:

Additional Requirements:
∎ Prior experience in an administrative, customer service, or admissions-related role, preferably in an educational institution, is preferred.
∎ Experience in handling student inquiries and maintaining admission records is an advantage.
∎ Written and spoken communication skills in both Bangla and English.
∎ Strong verbal and written communication skills.
∎ Proficiency in Microsoft Office (Word, Excel, PowerPoint) and database management.
∎ Ability to handle multiple tasks efficiently and provide excellent customer service.
∎ Attention to detail and ability to maintain confidentiality.
∎ Strong interpersonal skills with a friendly and professional approach.
∎ Ability to work collaboratively in a fast-paced environment.
∎ Experience:
∎ Prior experience in an administrative, customer service, or admissions-related role, preferably in an educational institution, is preferred.
∎ Experience in handling student inquiries and maintaining admission records is an advantage.
∎ Language Skill:
∎ Written and spoken communication skills in both Bangla and English.
∎ Skills & Competencies:
∎ Strong verbal and written communication skills.
∎ Proficiency in Microsoft Office (Word, Excel, PowerPoint) and database management.
∎ Ability to handle multiple tasks efficiently and provide excellent customer service.
∎ Attention to detail and ability to maintain confidentiality.
∎ Strong interpersonal skills with a friendly and professional approach.
∎ Ability to work collaboratively in a fast-paced environment.

Responsibilities & Context:
∎ Respond to inquiries from prospective students, parents, and visitors regarding admission procedures, eligibility criteria, and program details.
∎ Provide accurate information through phone calls, emails, and in-person interactions.
∎ Assist in organizing and conducting admission-related events such as open houses, admission fairs, and orientation sessions.
∎ Assist applicants in completing admission forms and ensure all required documents are submitted.
∎ Verify and organize admission applications and related paperwork.
∎ Maintain digital and physical records of applicants and enrolled students.
∎ Update and maintain the admission database with applicant details, status updates, and admission decisions.
∎ Ensure data accuracy and confidentiality while handling student records.
∎ Generate reports and statistics on admission trends and applicant demographics.
∎ Support the Admission Office in distributing promotional materials and brochures to prospective students.
∎ Assist in updating admission-related content on the university website and social media platforms.
∎ Participate in university events and outreach programs to promote admissions.
∎ Assist in scheduling appointments and meetings for prospective students and admission staff.
∎ Coordinate with other university departments to provide necessary information to students.
∎ Perform general administrative duties, including filing, photocopying, and correspondence handling.
∎ Job Purpose:
∎ The Information Support Assistant is responsible for providing accurate and timely information to prospective students, parents, and other stakeholders regarding the university’s admission process, programs, and requirements. The role involves handling inquiries, maintaining admission records, assisting with documentation, and ensuring smooth communication within the Admission Office.
∎ Major Responsibilities
∎ Information Support & Communication:
∎ Respond to inquiries from prospective students, parents, and visitors regarding admission procedures, eligibility criteria, and program details.
∎ Provide accurate information through phone calls, emails, and in-person interactions.
∎ Assist in organizing and conducting admission-related events such as open houses, admission fairs, and orientation sessions.
∎ Application Processing & Documentation:
∎ Assist applicants in completing admission forms and ensure all required documents are submitted.
∎ Verify and organize admission applications and related paperwork.
∎ Maintain digital and physical records of applicants and enrolled students.
∎ Database Management & Record Keeping:
∎ Update and maintain the admission database with applicant details, status updates, and admission decisions.
∎ Ensure data accuracy and confidentiality while handling student records.
∎ Generate reports and statistics on admission trends and applicant demographics.
∎ Marketing & Outreach Support:
∎ Support the Admission Office in distributing promotional materials and brochures to prospective students.
∎ Assist in updating admission-related content on the university website and social media platforms.
∎ Participate in university events and outreach programs to promote admissions.
∎ General Office Support:
∎ Assist in scheduling appointments and meetings for prospective students and admission staff.
∎ Coordinate with other university departments to provide necessary information to students.
∎ Perform general administrative duties, including filing, photocopying, and correspondence handling.
∎ Department: Admission Office

Compensation & Other Benefits:
∎ As per University policy.
∎ Salary & Allowances:
∎ As per University policy.

Employment Status: Full Time

Job Location: Dhaka

Read Before Apply:

Interested candidates who meet the qualification and experience requirements are encouraged to apply for the position. To apply, please submit the following:

Candidate Profile (using the UAP format)

A detailed CV (using the UAP CV format)

A recent passport-size photograph

Copies of relevant educational certificates, mark sheets/transcripts and experience certificates (if any)

NID (National ID card)

Other relevant documents (if any)

Submit your complete application as a single PDF file to jobs@uap-bd.edu.

Please ensure all information in your application is supported by the necessary documents.

Applications must be received by Thursday 06 March 2025.

Note: Incomplete applications or those submitted after the deadline will not be considered.

Only shortlisted candidates will be contacted to participate in the assessment process.For details about the position, requirements, and to download the UAP CV format, please visit www.uap-bd.edu/vacancy.php.

Note for Internal Candidates:

Applications must be submitted through the proper channel.

Candidates who are currently in their probation period or whose current position is more than one step below the advertised position are not eligible to apply.

Registrar