Job Description
Title: Help Desk Executive / Customer Care Executive
Company Name: Maxaid Hospital Ltd
Vacancy: 12
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Masters degree in any discipline
Experience Requirements:
∎ 2 to 5 year(s)
Job Responsibilities:
∎ Act as a point of contact for patient inquiries, concerns and feedback.
∎ Ensure effective and smooth co-ordination between consultant and the outpatient & Inpatient.
∎ Guide the patients regarding investigation, medication & follow-up visit.
∎ Be updated with the latest information on different facilities and tariffs.
∎ Provide personalized services for high value, VIP, vulnerable patients
∎ Greet patients and visitors in a professional manner.
∎ Address patient complaints and concerns promptly and professionally.
∎ Solve grievance issues and make sure the hospital has a pleasant atmosphere and no complaints.
∎ Oversee call center staffs in delivering professional and empathetic service over the phone.
∎ Ensure high standards of call etiquette and customer service.
∎ Develop and optimize appointment scheduling protocols.
∎ Coordinate with various departments to ensure seamless patient flow.
∎ Investigate issues and work to find satisfactory resolutions.
∎ Maintain records of complaints and resolutions for analysis and improvement.
∎ Any other related job assigned by the management.
Additional Requirements:
∎ Age 20 to 35 years
∎ Previous experience in customer service management, ideally in a hospital.
∎ Exceptional interpersonal and communication skills.
∎ Strong problem-solving and conflict resolution abilities.
∎ Leadership and team management experience.
∎ Compassionate and patient-focused approach.
Salary:
∎ Negotiable
∎ Salary will be provided based on experience.
Compensation & Other Benefits:
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Flexible leave/vacation policy
∎ A great learning opportunity
∎ Other benefits are in accordance with the prevailing rules of the company
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 18 Dec 2023
Company Information:
∎ 21 Nov 2023
∎ Maxaid Hospital Ltd
∎ Address : 6,DC Roy Road, Mitford, Dhaka-1100
Category: Customer Support/Call Centre
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