Title: Head of Service Quality Assurance
Company Name: Smart Technologies (BD) Ltd.
Job Location: Dhaka
Employment Status: Full-time
∎ Bachelor of Science (BSc) in Computer Science & Engineering
∎ 5 to 7 year(s)
∎ A creative person who loves to explore a new way to improve the process, culture of an organization.
∎ An everyday improvement mindset who explores the loopholes, designs process(es) to block the loopholes, trains the people, and finally monitors the performance.
∎ Experience in Training and Service Quality Assurance is expected.
∎ A sound understanding in processes of IT Service industry.
∎ In-depth knowledge in CSAT, NPS, SL, TAT and other relevant KPI of service industry.
∎ An innovative mind to implement new tools to measure the service quality.
∎ Appreciate if you have knowledge in Six Sigma, Quality Assurance, Process development & re-engineering.
∎ A persona with belief of change and improvement are the core to the organizational development.
∎ Smart communication skill with globally renowned Principals, internal and external stakeholders.
∎ An insight generator with excellent reporting and presentation skill.
∎ Best Customer Experience at any cost - this is the mindset.
∎ Love to run after KPI no matter what challenges come across.
∎ A very good team player with amazing team leadership skill to drive the team for efficient and challenging target.
∎ Flexible to receive new process, understand and implement those in a timely manner.
∎ Obviously a never frustrating mindset.
∎ Must have patience & competence to work under pressure.
∎ Willing to work extended hours and work on holidays.
∎ Understand, interpret, reproduce, and find the problems. Perform Root cause Analysis.
∎ Must be computer literate and able to produce different analytical report and statements independently.
∎ Fluent in English languages (written and speaking).
Compensation & Other Benefits:
∎ Mobile bill, Provident fund
∎ Lunch Facilities: Partially Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 15 Dec 2021
∎ 25 Nov 2021
∎ Smart Technologies (BD) Ltd.
∎ Address : Jahir Smart Tower, 205/1-205/1/A, West Kafrul, Begum Rokeya Sharani, Mirpur, Dhaka
∎ Web : www.smart-bd.com
∎ Business : IT Product Sales & Distribution, National Distributor of Huawei Mobile, Enterprise Solutions, Security & Surveillance, Software, Stationery Goods, Properties, Lenovo Mobile and Motorola Mobile etc