Head of Call Center
Job Description
Title: Head of Call Center
Company Name: Newton Electronics & Appliance Manufacturing Limited
Vacancy: Not specific
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Bachelor degree in any discipline
Experience Requirements:
∎ 8 to 12 year(s)
Job Responsibilities:
∎ Independently monitor and evaluate call center agent performance through call audit/call calibration on, periodic basis.
∎ Regular briefing recommendations for our vendor/partners in efforts to provide the highest level of quality assurance to our customers.
∎ Providing coaching and developing plans for learning and skills development.
∎ Monitoring Sales force team for achieving sales target and give direction to the supervisor for achieve the sales target.
∎ Innovate and implement ideas for efficiency, productivity and ensure continuous business development.
∎ Drive analysis and processing tasks in accordance with the company's growth vision and organization goal.
∎ Relationship management with customers and vendors.
∎ Meeting targets and organization mission by completing related results as needed.
∎ The prospective employees will be responsible for performing duties as assigned.
∎ Identify the scope of improvement in customer experience and follow-up that the required initiates are being implemented.
∎ The effort to progress Customer Satisfaction (CSAT)/Net Promotor Score (NPS).
∎ Develop training recommendations for our vendor/partners in effort to provide the highest level of quality assurance to our customers.
∎ Compile “voice of customer” and also provide input w.r.t. new product/service ideas.
∎ Carry out ad-hoc activities to ensure service quality.
Additional Requirements:
∎ Both males and females are allowed to apply
∎ Minimum 8 years of experience in Call Centre operation - at least 5 years in team-leader role in the service industry (Telecom/Financial institution/ Tech-based service provider/BPO).***
∎ Experience in Telecom/ Financial Institutions/ Service industry- preferred.
∎ Hands-on experience at QA in the call center.
∎ Analytical ability to examine problems effectively and recommend solutions.
∎ Ability to work under stress.
Salary: Negotiable
Compensation & Other Benefits:
∎ Mobile bill, Weekly 2 holidays
∎ Lunch Facilities: Full Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 9 Nov 2021
Company Information:
∎ 10 Oct 2021
∎ Newton Electronics & Appliance Manufacturing Limited
∎ Address : House-03, Road-23/A, Gulshan-1, Dhaka
∎ Web : https://www.newtongroup.us
Category: Customer Support/Call Centre
Source: bdjobs.com
Deadline Expired on 9th Nov 2021
Similar Jobs
Customer Support cum Live Presenter
কাস্টমার কেয়ার এক্সিকিউটিভ (ফিমেল)
Officer-Customer Service
Tele Sales Executive
Executive (Customer Support and Transcription)
Executive- Customer Care Centre
Customer Support Executive
Office Executive - Night Shift
Customer Relationship Officer
Customer Support and Sales Executive
Executive (Female)
Customer Relation Executive (Female)
Manager- Ocean Freight
Call Center Agent
Customer Relationship Executive
Team Leader, Customer Care
Call Center Representative- Tele Sales
Jr. Executive/ Executive - Call Center
Travel Counselor - Sales Executive (Night Shift)
Executive/Sr. Executive (Customer Service, Export)
Contact Center Agent
Executive, Customer Relationship Management (Tech Sales)
Aftersales, Executive
Customer Relationship Executive - Team Lead
Customer Relation Manager
Scribe
Customer Relationship Officer(Female)
Customer Service Executive
Customer Service Representative
Customer Service Officer
Customer Support Specialist
Customer Service Representative
Executive (Customer Care and Audit Department)
Online Product Sales Agent / Sales Officer (SO)
Officer/Sr. Officer, Customer Service
Customer Service Officer
Facebook Group