Head of Business Development & Operation (Call Center)
Job Description
Title: Head of Business Development & Operation (Call Center)
Company Name: FeS Software Ltd
Vacancy: 01
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Graduation in any discipline
Experience Requirements:
∎ At least 5 year(s)
Job Responsibilities:
∎ Identify potential leads independently through networking.
∎ Creating new business opportunities for the company
∎ Work closely with delivery functions in ensuring successful execution of projects.
∎ Develop relationships with potential clients through presentations, business networking, telephone calls, personal emails, personal mailings, business forums, and/or other business or social Networking.
∎ Identify and close specific sales opportunities within target companies.
∎ Build business transformation propositions for prospects/ industries and present these to prospective customers.
∎ Recommend which opportunities the business should pursue using criteria such as highest probability of winning, profit potential, etc.
∎ Supervise and Manage Inbound customer care project with big team
∎ Ensure the team is working 100% efficiently and is reaching client-required SLA & QA rating
∎ Ensure the team attendance as required by the client.
∎ Communicate with clients and resolve all their needs
∎ Keep track of work efficiency metrics for all team members to find out the best performers, as well as those who are lagging
∎ Create and plan steps to ensure new recruits for new/existing projects
∎ Resolve any employee-related issues of the project.
Additional Requirements:
∎ Age at least 30 years
∎ At least 5 years of working experience in business development and/or operation management positions in any BPO/relevant industry.
∎ Candidates having working experience in a call center is highly preferable
∎ Communication skills: Must be fluent in speaking English
Salary:
∎ Attractive remuneration package will be offered to the deserving candidate
Compensation & Other Benefits:
∎ As per company rules of FeS Software Ltd.
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 1 Dec 2022
Company Information:
∎ 1 Nov 2022
∎ FeS Software Ltd
Category: Customer Support/Call Centre
Source: bdjobs.com
Deadline Expired on 1st Dec 2022
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