Job Description
Title: Guest Relationship Supervisor
Company Name: Agora Limited
Vacancy: --
Age: at least 20 years
Location: Anywhere in Bangladesh
Minimum Salary: Negotiable
Experience:
∎ At least 3 years
∎ The applicants should have experience in the following business area(s):Retail Store
Published: 30 Jan 2025
Education:
∎ Bachelor degree in any discipline
Requirements:
Additional Requirements:
∎ Age at least 20 years
Responsibilities & Context:
∎ He/She is required to evaluate & improve the Operational processes & systems on a continual basis.
∎ Greet and warmly welcome customers into the store.
∎ Assist customers in the store regarding products and other services.
∎ Ensure that the in-store ambiance is clean and well maintained.
∎ Monitor the in-store advertising facilities that the suppliers have taken for rent e.g. block stackers, light boxes.
∎ Ensure the right music and continuous announcements on greetings, ongoing promotions, etc.
∎ Check posters, promotional materials and displays are updated and are in keeping with Agora standards.
∎ Also ensure no past promotional material (banners/posters etc.) is on display.
∎ Ensure that the implementation of promotional activities on time and that are being carried out effectively for the designated period of time.
∎ Handle Customer complains (returns exchanges etc.)
∎ Coaching other team members on customer service & care.
∎ Supervise Cashier & Porters to ensure smooth POS transaction; Check & Monitor Free Product Inventory Assist Guests with Membership Card related issues, Gift vouchers & Point Redemption.
∎ Communicate with Marketing team on a regular basis regarding product complains & Membership issues etc.
∎ Implement, adhere and monitor the effectiveness of QMS processes and procedures.
∎ Collecting daily cash sales & deposit to the bank.
∎ Checking of GRN & sending to head office accounts.
∎ Maintaining petty cash fund & ensure fund available for teal.
∎ Maintaining VAT register at the outlet and provide necessary information to head office accounts as and when required.
∎ Preparing report on cash variance, gift vouchers sales, sales and sending to head office.
∎ The job holder is primarily responsible for overall customer satisfaction and development of the POS personnel. He/She works closely with other business managers to identify & formulate means to achieve set goals.
∎ He/She is required to evaluate & improve the Operational processes & systems on a continual basis.
∎ Greet and warmly welcome customers into the store.
∎ Assist customers in the store regarding products and other services.
∎ Ensure that the in-store ambiance is clean and well maintained.
∎ Monitor the in-store advertising facilities that the suppliers have taken for rent e.g. block stackers, light boxes.
∎ Ensure the right music and continuous announcements on greetings, ongoing promotions, etc.
∎ Check posters, promotional materials and displays are updated and are in keeping with Agora standards.
∎ Also ensure no past promotional material (banners/posters etc.) is on display.
∎ Ensure that the implementation of promotional activities on time and that are being carried out effectively for the designated period of time.
∎ Handle Customer complains (returns exchanges etc.)
∎ Coaching other team members on customer service & care.
∎ Supervise Cashier & Porters to ensure smooth POS transaction; Check & Monitor Free Product Inventory Assist Guests with Membership Card related issues, Gift vouchers & Point Redemption.
∎ Communicate with Marketing team on a regular basis regarding product complains & Membership issues etc.
∎ Implement, adhere and monitor the effectiveness of QMS processes and procedures.
∎ Collecting daily cash sales & deposit to the bank.
∎ Checking of GRN & sending to head office accounts.
∎ Maintaining petty cash fund & ensure fund available for teal.
∎ Maintaining VAT register at the outlet and provide necessary information to head office accounts as and when required.
∎ Preparing report on cash variance, gift vouchers sales, sales and sending to head office.
Skills & Expertise:
Workplace:
∎ Work at office
Employment Status: Full Time
Job Location: Anywhere in Bangladesh
Company Information:
∎ Agora Limited
∎ 5 Mohakhali C/A, Paragon Building, 5th Floor
Dhaka-1212, Bangladesh.
∎ Agora was the first retail chain to open in Bangladesh in 2001. Since then, the store has been fulfilling the everyday shopping needs of customers through great price, a wide assortment of goods, best quality, and best service. Currently, there are 22 outlets of Agora in Dhaka, 2 in Chattogram and 1 in Tangail.
Being the first superstore of the country, Agora has contributed immensely to the growth of the industry. We have always maintained excellence in quality of products and operational standards to ensure a better market for the country. Agora always wants to ensure the best quality of products for its customers. In order to do so, Agora always takes the required measures and ensures best business practices to build an ethical business source and believes in decentralizing and wants the healthiest produce to reach its customers across the country. Competency skills of our employees are constantly developed through numerous training and certifications in GLOBAL G.A.P. and Food Safety Management System (FSMS). Agora also received ISO 9001:2015 certification from SGS for quality management system.
Address::
∎ 5 Mohakhali C/A, Paragon Building, 5th Floor
Dhaka-1212, Bangladesh.
∎ Agora was the first retail chain to open in Bangladesh in 2001. Since then, the store has been fulfilling the everyday shopping needs of customers through great price, a wide assortment of goods, best quality, and best service. Currently, there are 22 outlets of Agora in Dhaka, 2 in Chattogram and 1 in Tangail.Being the first superstore of the country, Agora has contributed immensely to the growth of the industry. We have always maintained excellence in quality of products and operational standards to ensure a better market for the country. Agora always wants to ensure the best quality of products for its customers. In order to do so, Agora always takes the required measures and ensures best business practices to build an ethical business source and believes in decentralizing and wants the healthiest produce to reach its customers across the country. Competency skills of our employees are constantly developed through numerous training and certifications in GLOBAL G.A.P. and Food Safety Management System (FSMS). Agora also received ISO 9001:2015 certification from SGS for quality management system.
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 28 Feb 2025
Category: Customer Support/Call Centre
