Front Desk Officer / Telemarketing

Job Description

Title: Front Desk Officer / Telemarketing

Company Name: Thousthron Engineering Co. LTD. – TECOL

Vacancy: 1

Job Location: Dhaka (Shewrapara, Taltola)

Employment Status: Full-time

Educational Requirements:
∎ Bachelor degree in any discipline.
∎ Higher educational degree is acceptable.
∎ Graduation in English/Marketing (preference).

Experience Requirements:
∎ At least 2 year(s)

Job Context:
∎ Committed to working for the Long run. Goal-Oriented, Career-Focused, proactive, and Dynamic. As the front desk Officer at Thousthron Engineering Co. LTD. (TECOL), you will play a crucial role in ensuring exceptional customer service, meeting customer needs, minimizing customer complaints and managing the banking staff. Your primary responsibility will be to oversee all aspects of customer satisfaction and ensure a positive experience throughout the customer journey.
∎ Employment Status: Full-time (09 am - 6 pm)
∎ Work place: 220/4/B(2nd floor), Begum Rokeya Sharani Beside of Green University, Mirpur , Dhaka-1216

Job Responsibilities:
∎ Excellent communication, presentation & interpersonal skills and well mannered with a positive attitude.
∎ Should be smart, energetic with high proficiency in verbal & written communication in English.
∎ Computer literacy with good report writing skill. (Bangla Typing skill compulsory)
∎ Customer message check, Follow up check, Daily tasks and schedule check, Store service, and Performance check.
∎ Duties and Responsibilities of Applicants.
∎ Helping clients towards a deeper understanding of their concerns.
∎ Ability to handle the management system, telephone enquiries and email enquiries from clients independently and timely in a
∎ professional manner.
∎ Handle customer inquiries, complaints, and escalations promptly and effectively, providing satisfactory resolutions.
∎ Candidates should take the challenge to Fulfill sales targets.
∎ Candidates Should have good convincing skills and excellent sales skills.
∎ Generate leads through various channels, including social media, email marketing, and networking.
∎ Maintain a high standard of service quality as per the requirement of the organization.
∎ Have to go outside for marketing and specialize in telemarketing.

Additional Requirements:
∎ Age 22 to 30 years
∎ Only females are allowed to apply
∎ Must have good communication skills in both Bengali & English
∎ Must have good knowledge of the internet & Microsoft Office
∎ Programs (MS Word, MS Excel).
∎ Must know English and Bengali (Bijoy) typing.
∎ Should be talkative, energetic, sincere & have a good sense of humor
∎ Should have the ability to work under pressure.

Salary: Negotiable

Compensation & Other Benefits:
∎ T/A, Mobile bill
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Weekly holiday: (Friday)

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 9 Oct 2023

Company Information:
∎ 9 Sep 2023
∎ Thousthron Engineering Co. LTD. – TECOL
∎ Address : 220/4/B(2nd floor), Begum Rokeya Sharani Beside of Green University, Mirpur , Dhaka-1216

Category: Secretary/Receptionist

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