Front Desk Executive Cum Customer care Officer

Job Description

Title: Front Desk Executive Cum Customer care Officer

Company Name: Dhaka Healthcare Systems.

Vacancy: 1

Location: Dhaka

Salary: Negotiable

Experience:
∎ 3 to 5 years
∎ The applicants should have experience in the following business area(s):Hospital

Published: 21 Jun 2025

Education:
∎ ·   Graduation/post graduation from any discipline (BBA/MBA preferred) in a reputed university.

Requirements:

Additional Requirements:
∎ At least 3-5 years experience in related field.
∎ Preferable in Hospital/Diagnostic centre in Bangladesh.
∎ Customer Service, Customer Support, OPD billing, IPD Billing, Patient Care Management & Patients Counseling
∎ Must have Experience about face to face customer communication. • Over phone communication skill.
∎ Excellent communication, negotiation and interpersonal skills with high level of emotional intelligence.
∎ Excellent communication & interpersonal skills, In-depth knowledge of IPD & OPD in a reputed hospital.
∎ Must be proficient in computer operation. Minimum typing Speed shall have 40 w/m (English). MS Office, Email, web Browsing required
∎ Hospital IPD & OPD billing software uses experience & handling capacity.
∎ Must be respectful to Patients and their Attendants.

Responsibilities & Context:
∎ Ensure effective and smooth coordination between consultant, the inpatient and outpatient (with / without appointment, follow up etc) as well as manage all operational activities of the respective clinic(s), specialty with quality service in line with Hospital policies.
∎ Comforts patients by anticipating patients' anxieties and answering patients' questions.
∎ Provide information on related consultant's profiles, visiting hours, tariffs and assist patients in terms of preparation for investigation, procedure etc.
∎ Inform the customers about the amount, process the transaction and amount of dues in appropriate manner.
∎ Prepare invoices for registration, consultation, investigations, OPD and IPD Billing task.
∎ Collect the dues in cash or by credit card and guide the customers to get the services.
∎ Provide information to the patients regarding medical services and Packages.
∎ Responsible for attending the incoming calls from Customers and in house Department.
∎ Listen to the patient queries, complaints and address the issues by you.
∎ Act as a financial counselor for counseling the patient attendant regarding hospital services, Packages and new offers.
∎ Responsible to transmit the admission and Discharge patient’s information to hospital supervisor, respective Nursing counter, Pharmacy before admission and discharges to avoid the patient’s hassle and sufferings.
∎ Preparing, reviewing, and transmitting any claims to managers regarding billing software, Accounts, Return & Adjustment.
∎ Reviewing patient bills for accuracy and completeness and obtaining any missing information by him/her.
∎ Responsible for Report delivery to Patient or patient attendant with due collection.
∎ Any incomplete work needs to handover to receiver time to time.
∎ Any other responsibilities to be given time to time by the higher authority.
∎ Excellent communication & interpersonal skills, In-depth knowledge of IPD & OPD in a reputed hospital.
∎ Must be proficient in computer operation. Minimum typing Speed shall have 40 w/m (English). MS Office, Email, web Browsing required•
∎ Hospital IPD & OPD billing software uses experience & handling capacity

Workplace:
∎ Work at office

Employment Status: Full Time

Job Location: Dhaka

Read Before Apply:

Please apply online CV only and once selected will be called for interview.

Dhaka Healthcare Systems

House-07, Road-08, (100 Feet Madani Avenue),

Vatara, Dhaka-1212