Job Description
Title: Executive / Sr. Executive (Service)
Company Name: Karnaphuli Group
Vacancy: 01
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Bachelor of Science (BSc) in Automobile
Experience Requirements:
∎ 2 to 5 year(s)
∎ The applicants should have experience in the following area(s):
Automobile and Spear Parts, Automobile Engineering, automobile parts, Automobile troubleshooting and repairing, Automobile Workshop Management
∎ The applicants should have experience in the following business area(s):
Automobile, Group of Companies
Job Responsibilities:
∎ Planning and delivering CRM strategies across the organization with a view to retaining existing customers, increasing brand loyalty and expanding the company brand.
∎ Should have sound technical knowledge for troubleshooting passenger car.
∎ Making sure the customer database is correctly segmented for targeted marketing activities.
∎ Can prepare job card in ERP system.
∎ Can prepare estimate for Electromechanical job.
∎ Coming up with creative ideas, preparing proposals, overseeing the production process & execution and reporting the results to the relevant people.
∎ Have the ability to work in pressurized situation.
∎ Able to fulfill or achieve the set target or any challenging task by management.
∎ Frequent outdoor visit to corporate customer is a mandatory task.
∎ Need to maintain greetings, smile and thanks (GST) to the interacting customers.
∎ Must be fluent in writing and verbal English.
∎ Should have good interpersonal skill.
∎ Perform research on warranties and prepare customize warranty papers for work.
∎ Coordinate with manager and prepare repair order for authorization as per warranty requirement.
∎ Assist various departments and fulfill all warranty requirements.
∎ Assist customers with all warranty service and prepare associate documents.
∎ Assist customers with all warranty service and prepare associate documents.
∎ Monitor all customer inquiries and requests on all warranty issues.
∎ Supervise all information and update database and prepare require filling documents.
∎ Maintain knowledge on various warrant programs by active participation in education programs.
∎ Ensure customer satisfaction and ensure compliance to all warranty specifications.
Additional Requirements:
∎ Age 25 to 35 years
∎ Both males and females are allowed to apply
∎ Should have capabilities to handle customer issues independently.
Salary: Negotiable
Compensation & Other Benefits:
∎ As per company policy.
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 30 Nov 2023
Company Information:
∎ 16 Nov 2023
∎ Karnaphuli Group
∎ Address : 26/1, HR Bhaban, Kakrail, Dhaka-1000
∎ Business : Established in 1954 and named after a river on whose banks the port city of Chittagong stands, Karnaphuli has with the ebb and flow of the past 65 years evolved and grown into a business house of diversified subsidiaries and activities.
Its growth has been characterized by a single minded and dedicated pursuit of excellence and a professional urge to be the market leader in everything it is involved and engaged in.
Helping to realize the above are independently managed companies manned by a pool of enterprising and progressive managers and executives, backed by strong finances, substantial resources and all the expertise, experience and knowledge you would expect from a business house that has been in existence for the almost six decades.
Not surprisingly perhaps, Karnaphuli holds the unique distinction of being the first company in Bangladesh to achieve ISO 9002 Certification.
Category: Engineer/Architect
:
