Executive/ Sr. Executive (Customer Support)

Job Description

Title: Executive/ Sr. Executive (Customer Support)

Company Name: SWAN Properties Ltd. Sister Concern of SWAN Foam++)

Vacancy: 01

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ Minimum Bachelor degree in any discipline.

Job Responsibilities:
∎ Communication with customer for installment collection.
∎ Maintain clients record and follow up.
∎ Provide service information to clients.
∎ Collect necessary information from clients.
∎ Receiving Customer's complaints, Observation etc. and resolving with proper communications with concerned Departments.
∎ Answering customer queries through various social media platforms
∎ Excellent communication skills both writing and speaking ability with proper English and Bangla pronunciation.
∎ Record customer details as per management guideline.
∎ Regular follow-up with existing clients.
∎ Documentation & dealing regarding Allotment, Change, Registration, Cancellation Etc.
∎ Apartment and Project handover related documentation, communication and execution.
∎ Daily/Weekly/Monthly analytical report to the management.

Additional Requirements:
∎ Age 25 to 35 years
∎ Both males and females are allowed to apply
∎ At least 2 years of experience in relevant field.
∎ Must have knowledge for Bangla & English both typing in Computer.
∎ Strong written and verbal communication.
∎ Smart communication & Social Media.

Salary: Negotiable

Compensation & Other Benefits:
∎ As per the company policy.

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 29 Nov 2022

Company Information:
∎ 30 Oct 2022
∎ SWAN Properties Ltd. Sister Concern of SWAN Foam++)
∎ Address : Gulshan Grace,House: CWS (C)-08 (Apt.-4W) Gulshan South Avenue, Gulshan-01, Dhaka-1212
∎ Web : www.swanpropertiesltd.com

Category: Customer Support/Call Centre