Executive/ Sr. Executive - Customer Service

Job Description

Title: Executive/ Sr. Executive - Customer Service

Company Name: Inspire Outfit Limited

Vacancy: 08

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ Bachelor degree in any discipline, Masters degree in any discipline
∎ Skills Required: Customer Service

Experience Requirements:
∎ 1 to 3 year(s)
∎ The applicants should have experience in the following area(s): Call Centre Supervision/ Management, Customer Service
∎ The applicants should have experience in the following business area(s): E-commerce
∎ Freshers are also encouraged to apply.

Job Responsibilities:
∎ Quick respond to customer inquiry with quality communication over live chat.
∎ Effectively manage large amount of Facebook message.
∎ Understand customer requirements and expectations for service.
∎ Provide customer service over the phone (inbound & outbound calls) and social media.
∎ Understand customer requirements and provide informative solution by ensuring customer satisfaction.
∎ Receive customer orders and process to delivery.
∎ Provide after sales services & follow up on customer orders.
∎ Report time to time to the team leader for complicated issues.
∎ Perform any other duties as assigned.

Additional Requirements:
∎ Age 22 to 28 years
∎ Both males and females are allowed to apply
∎ Mature, pleasant and presentable personality.
∎ Good communication and interpersonal skills.
∎ Confident, resourceful and performance oriented.
∎ Basic computer knowledge.
∎ Willingness to work in any shift /roster.
∎ Must have the interest to work at night shift
∎ Excellent command in English writing and speaking
∎ Excellent time management skills
∎ Ability to work under pressure
∎ Must have the skill of multitasking
∎ Excellent keyboard skills

Salary:
∎ As per Company Policy

Application Deadline: September 21, 2019

Company Information:
∎ Inspire Outfit Limited

Category: Customer Support/Call Centre

Read Before Apply: If you believe you are the right person, please apply within Deadline. Must Attach Photograph with Resume.