Executive/ Sr. Executive, Customer Service (Garments Accessories)
Job Description
Title: Executive/ Sr. Executive, Customer Service (Garments Accessories)
Company Name: Yunusco Group
Vacancy: 04
Job Location: Chattogram, Dhaka, Narayanganj
Employment Status: Full-time
Educational Requirements:
∎ Graduation/ Post Graduation in any discipline from reputed university (Marketing in MBA will be an advantage).
Experience Requirements:
∎ 3 to 5 year(s)
∎ The applicants should have experience in the following area(s):
Customer Support through Phone, Online (web/ e-mail) Support
∎ The applicants should have experience in the following business area(s):
Garments, Garments Accessories, Textile
Job Responsibilities:
∎ The incumbent is responsible for independently taking care of all facets of assigned sampling functions involving all types of garment accessories (Tag & Label especially).
∎ Ensure customer satisfaction by providing innovative merchandise identification products that consistently and continually meet or exceed defined requirements for product quality and customer support.
∎ Ensure immediate and innovative responses to customer as well as provide a vision and a model for satisfying them.
∎ Work towards developing service standards and strategies, which would be the company's competitive advantage.
∎ Ensure customers standard requirements in terms of delivery, samples and orders are duly recorded by the respective customer service or CPD staff and passed down to the respective departments.
∎ Determine current and future expectations of customers and use that information to ensure improvements in quality and service.
∎ Build and sustain good working relationship with our customers through constant process of discussion and negotiation enabling the organization to establish a reliable, quality conscious, customer oriented vendor base.
Additional Requirements:
∎ Age 25 to 32 years
∎ Both males and females are allowed to apply
∎ Able to handle several numbers of orders / styles at a time independently.
∎ Proven capability to understand different buyers' requirements.
∎ Should have good knowledge of products, sample, fabrics, accessories, trims, fashion trends etc.
∎ Able to handle several numbers of orders / styles at a time independently.
∎ Proven capability to understand different buyers spec & requirements.
∎ Candidates must be smart, self motivated and dynamic.
∎ Customer conveyance capacity, Strong interpersonal communication and leadership skill are must.
∎ Excellent verbal and written communication skills in both English & Bangla.
∎ The applicants having experience in the following area(s) are preferable: Customer Care, Corporate Marketing, Brand Planning and Business Development.
Salary: Negotiable
Compensation & Other Benefits:
∎ As per company policy.
Application Deadline: June 30, 2019
Company Information:
∎ Yunusco Group
∎ Address : Shanta Western Tower, 9th Floor (901), 186, Tejgaon I / A, Dhaka
∎ Web : www.yunusco.com
Category: Customer Support/Call Centre
Source: bdjobs.com
Deadline Expired on 30th Jun 2019
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