Job Description
Title: Executive / Sr. Executive (Customer Service)
Company Name: Capita Group
Vacancy: 02
Job Location: Dhaka, Dhaka (Banani), Gazipur (Tongi)
Employment Status: Full-time
Educational Requirements:
∎ Bachelor degree in any discipline
∎ Skills Required: Customer Relationship Management, Customer Service Management
Experience Requirements:
∎ 2 to 3 year(s)
∎ The applicants should have experience in the following area(s):
Real Estate Customer Service
∎ The applicants should have experience in the following business area(s):
Real Estate
Job Context:
∎ Capita Group, a well-established business conglomerate deeply rooted in real estate, property development, and asset management, has been a beacon of innovation and excellence for over two decades. With a strong commitment to pioneering projects and investments that set industry standards, we continuously push boundaries that others dare not explore. We are currently seeking a proficient and talented Executive (Customer Service) to lead our customer service initiatives. This role will involve reporting to the Customer Service department head and collaborating closely with management oversight.
∎ As an employer, Capita Group provides a nurturing work environment and an exceptional opportunity to join a globally trained team working cohesively to fulfill the company`s objectives and aspirations. This presents an exciting prospect for aspiring professionals who seek to acquire knowledge and gain valuable experience within a dynamic and fast-paced corporate setting.
Job Responsibilities:
∎ Conduct regular client follow-up via telephone to ensure ongoing communication and client satisfaction.
∎ Maintain and consistently update Capita Times Square (CTS) files, including vital information such as addresses, contact numbers, National ID (NID) details, authorizations, and nominations.
∎ Oversee the comprehensive maintenance of the Capita Times Square (CTS) master file, ensuring its accuracy and completeness.
∎ Proactively inform clients about their outstanding dues and provide timely reminders for payment through both phone calls and written correspondence.
∎ Modify and update files as needed to accommodate evolving requirements and client information changes.
∎ Keep the clients' database current by managing and updating contact information, including addresses, phone numbers, and email addresses.
∎ Safely store promotional items and handle their distribution as necessary, maintaining meticulous records of distribution.
∎ Manage internal and marketing promotional items, ensuring they are maintained for distribution and properly documented.
∎ Regularly prepare and update the guest list, keeping it current and organized.
∎ Carry out any additional tasks assigned by the Head of the Department and Management as needed.
Additional Requirements:
∎ Age 25 to 40 years
∎ Both males and females are allowed to apply
∎ Experience in Real Estate Customer Service/Relationship is preferred.
Salary: Negotiable
Compensation & Other Benefits:
∎ T/A, Mobile bill
∎ Lunch Facilities: Partially Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 27 Jan 2024
Company Information:
∎ 28 Dec 2023
∎ Capita Group
∎ Address : Capita House 11, House # 03, Road # 27, Block-J, Banani, Dhaka-1213.
∎ Business : Real Estate Developer and Building Management Services.
Category: Customer Support/Call Centre
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